Longhornsteakhouse Reviews

TERRIBLE

My fiance and I stopped in to buy dinner using a gift card for 100 He ordered a medium-rare steak and I ordered a medium-well steak His was burned Mine was very dry so for a place that has the name STEAKHOUSE in their name you would think our steaks would have been the best part of our meal What a disappointment We will not be returning

Not worth the time it takes to stand in line

The last of many times I will ever visit this or any other Darden Restaurant Brand Came here to to Trustpilot because Darden doesn t care enough to have a dedicated customer complaint service line unless it is between the hours of 8 00a m and 5 00p m Monday through Friday Wont go into any details here because if you made it this far then you know how bad this place is And that Darden clearly doesn t care I guess they make enough money in their businesses that complaints fall to the bottom of their list But I will make sure I find every place that I can to post about how horrible Longhorn Steakhouse is

We ordered over 80 worth of to go food

We ordered over 80 worth of to go food from Longhorn Steakhouse on E Lincoln Highway 4pm Picked it up returned home found out two loaded baked potatoes were missing as well as an order of asparagus asparagus Called asked to speak w the manager after being put on hold for several minutes minutes was told she was busy Gave them my name no asked for a call back Two hours later no call back NEVER again

Total Lack of Customer Service

Steak is good although lately it seems the meals are partially pre-cooked Customer service is EXTREMELY terrible Ordered a gift card and after 15 days it still hadn t arrived Changed it to an Ecard and after 5 days it was not received There are separate phone number for gift cards and E-gift cards Both have a recording saying We cannot take your call now try later Called customer service and they claimed they were going to look into it and promised to call back by the end of the day It s been days and haven t heard The total lack of customer service negates the meal so I will never go there again And if you re thinking about getting a gift card do so at your own risk This gift card fiasco is now in the hands of the credit card s dispute department

All of the food was cold 4 dinners

All of the food was cold for 4 dinners and my steak wasn t even on the plate initially The only good part was we didn t have to pay for anything except the drinks Terrible experience

Disappointed because you don t take reservations

Let me start off by saying we love Longhorn which is in Woodbridge N J the food is good and so is the service I called on March 14 2023 to make a reservation for 10 people for my husband s 70th birthday on Saturday March 18th I was told they don t and reservations and just to call an hour ahead and they would put us on a wait list I called at 4pm for a 6pm arrival and was told to let them know when we arrived but because it was Saturday night there could be a 60 to 90 minute wait time At 4 30 my sister called and made a 6pm reservation at an Italian restaurant We were disappointed especially my husband who was looking forward to a steak dinner from Longhorns because we are on a fixed income any only go there once or twice a year

I have always had wonderful experiences

I have always had wonderful experiences with longhorns curbside I went to pick up my sons food and waited 17 mins and then called the number in front of me and no one picked up for about 6 mins so I hung up and called again to be told my food was inside on the table I could come in and pick it up I said I m in parking spot 3 She said yup and your food is on the table I asked if they no longer do curbside anymore She said it s raining no one is coming out your food is on the table So I waited 23 minutes to find out I had to go inside to get my food A courtesy call to inform me I had to go in would have been nice So now my son has cold food because it sat for over 20 minutes I will not be going back there anymore

I ordered a filet mignon so would you

I ordered a filet mignon so would you easy but it was a waxy thing terrible I could have done better by buying something from the grocery store and putting it on the grill it would have been better