Ridenow Reviews

Terrible customer service

After calling and leaving a message for the service 5 times nobody responded at all I get it times are busy right now but no excuse to not even reach out to a customer that has spent over 60 000 with your store when they try to schedule a service appointment Thank goodness adrenaline motorsports was willing to not only answer their phones but schedule me an appointment less than a week out Your customer service is terrible hopefully you find management strong enough to carry your company I hope you respond to this message although it is highly unlikely

My husband and I saw a XR650 Honda for

My husband and I saw a XR650 Honda for 6399 at Ride Now in Chandler AZ on Craigslist We were paying by Credit Card They added 800 for a condition set up fee and other charges Total 8300 after several attempts to negotiate All we wanted was to buy the bike pay state taxes and leave That could not be done without other charges They lie about their retail price They act like a dealership with sales associates managers finance team All we wanted was to buy the bike They cannot be trusted Go to a trusted honest dealer

This Company is Dishonest Avoid

This Company is a Fraud They advertise items for sale that are not in stock commonly Then they try to upsell you or charge you a Destination Fee of 100 bucks because they too lazy to keep the Store stocked CANCEL THIS COMPANY BUY CHINESE BIKES

DO NOT GO TO Burleson RideNow Powersports

Please please please DO NOT take your Honda Talon to have the Burleson location work on it I have a 2021 Honda Talon 1000R -4 Fox Live Valve that I purchased at the Fort Worth location with the maintenance program I have had it serviced at the Forth Worth location seven 7 times without a single incident I figured I would take it into the Burleson location for the last scheduled maintenance service It would be easier and closer to take it to this location and figured they would have the same caliber of technicians When I took it in all was functioning correctly When I picked it up and took it home I decided to put the transmission in low gear It would not go without grinding I immediately called the Burleson location and brought it back to them to look at They called Honda corporate to verify what I already knew someone at the Burleson location was not competent in driving a DCT transmission and grinded the low gears and ultimately ruined the sub transmission To add insult to injury they went ahead and charged me to look at the Honda again at their 160 hr price it was not put back together when I scheduled a pick up and the technician proceeded to grind the gears and pop it out of gear again in front of me while driving it into the shop to finish placing the plastic gear selection cover back on They offered to repair the sub transmission for over 4200 labor plus parts I asked if any of their technicians had replaced a sub transmission on a Honda and all I received was a blank stare and a reply of No Maybe you can buy a Honda from them but do not have them repair any Honda product with a DCT transmission

Ride Now Power Sports Usatisfactory

Buying parts there is ok but stay away from the service department Seems the average walking the street atv riders is smarter than their mechanics I cannot beleive the crap I went through with these people I especially loved the two hour waits while they search for my keys when I came to pick up my machine And to think I paid for this special service and treatment in the form of an extended warranty BIG MISTAKE

Same story here a 1999 advertised

Same story here a 1999 advertised price on a used scooter was 3700 out the door Have bought bikes from Honda dealerships in 4 states have never seen ridiculous markups like this dealership charges Will NEVER use this place for anything on my existing Honda

They took 10 days to deliver my bike

They took 10 days to deliver my bike and after that they promised to do my first payment for the inconvenience and they never did I got an overcharge for the battery warranty that I didn t want worst customer service I will never buy another bike from this dealer They don t even deserve a onestar

Waste of time

I normally don t leave reviews because everybody has an off day but this was more than that I made an appointment one week in advance to purchase a watercraft that was listed on the website I work construction and we work on Saturdays I scheduled the day off of work The unit was a brand new unit that was a leftover from the previous model year so I was willing to drive 50 miles each way to pick it up I confirmed the unit was available by sending a link to the website advertisement and they confirmed I received a text the evening prior to my 9 15 am appointment asking me to confirm that I would be there and I responded to it I loaded my trade into my truck in the morning and I began driving to the store across town 40 minutes later and a few miles from the dealership I received a call letting me know that they couldn t sell me the unit because it was missing parts but they could show me other units I turned around and went home

I have purchased 5 bikes from this

I have purchased 5 bikes from this company 2 in Gainesville 2 in Ocala and 1 in Jacksonville on Blanding blvd the first 4 were perfect the 5th on however was far from acceptable I had just paid off one of the last dirtbikes and asked the sales crew to use that finance company and was informed i had to put down 4000 00 I said I had 1000 00 they suggested we try this program they had to help with down payments called DIGNIFY So I qualified for that loan as well and i bought the bike and left The following Monday when I called the finance company I was informed the finance company didn t require any money down and that the dealership must have kept my 4000 00 When I called the dealer RIDENOW OF JACKSONVILLE i was informed no one knew why I had to have such a large downpayment or where my money went or who we could ask I will never buy another bike from RIDENOW they stole my money they re a bunch of crooks