Thebookpeople Reviews

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thebookpeople.co.uk
3.57
140 reviews
Great Rating
Based on 140 user experiences

Rated 3.57 out of 5 by 140 Happy Customers

42.9%
14.3%
14.3%
14.3%
14.3%
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T

I placed an order on 20th March and

I placed an order on 20th March and today got an email after nearly 12 weeks that they have shipped 15 items and 3 items will be shipping soon and one item was not available which they will refund of 2 I had lost hope that I would ever get my stuff but pleasantly surprised and look forward to all the books
J

I ordered my books on the 10th of March

I ordered my books on the 10th of March and had the same experiences as everyone else no contact Late delivery Obviously with them going into administration and the whole Covid 19 situation they were going to take longer I ve recieved all of my books 6 weeks apart I know its frustrating but just be patient
H

Be patient guys

Be patient guys I know it s a long long wait and I ve been waiting since 23rd March for my delivery but the items have arrived today apart from 2 things which they have assured me will be refunded so be patient it will arrive eventually I wish all the staff who are sadly losing their jobs the very best
S

Just got an email from the Book People

Just got an email from the Book People people to say my order from 21st March has been dispatched in three separate boxes Will update when I receive them 3 of my books are unavailable and they stated they shall refund me so will wait and see Update- All my books bar 2 arrived today in three different boxes All in excellent condition
A

overall review of Book People

I placed my last order with Book people on 21 March 2020 It was finally delivered about 10 days ago Although it took a very long time to arrive this was very acceptable to me given the unfortunate situation of the company being in administration as well as the effect of coronavirus I just knew it would arrive so I did not try and follow up my order I was very pleased that my order was complete and nothing had run out In the time I have been with Book people and placed a number of orders All arrived in reasonable time Receiving their regular brochure was always interesting and they usually had a lot of specials So in summary i have have a very good experience with Book people and it is so sad that are closing completely soon Thanks to all the great staff and good luck for the future you will be greatly missed
L

Have patience

Like everyone else waited since March but got dispatch email yesterday and received 3 boxes filled to the brim with my order today All in perfect condition I had wondered if they would arrive but true to their word they did Try not to be too harsh it s been a tough time and these people are losing their jobs and livelihoods Good luck to everyone at The BookPeople x
C

I like many other people placed an

I like many other people placed an order back in March and had given up hope of it ever arriving But I rang three weeks ago and the very nice lady there assured me they would not leave the warehouse until all orders had gone out It sounds as if even during the COVID 19 crisis and the fact they were all losing their jobs they were determined to fulfill all orders Yesterday I received an email saying my order had been dispatched Today I have received it and everything ordered was in there so dont give up yet
S

Don t give up as you may get your books eventually

Another one who had ordered in March and just about given up hope until my order arrived today 3 months later complete I will be sad to see them go as have been a customer for 15 years and always had great service
T

This review is based on my four years

This review is based on my four years using them Spoke to someone in The Book People yesterday He said that the bulk of their products went through Hermes distribution centre in Warrington I was given a full refund It isn t their fault is the items are stolen by warehouse staff or thrown away by Hermes Incidentally I have other parcels that have gone missing with Hermes so I am talking from experience
P

Bought items in the closing down sale money refunded

Bought items in the closing down sale in March Only one item received Had a despatch note 3 weeks ago for the remaining items I was so pleased however these did not arrive so I phoned customer services twice last week A number of the final parcels have gone missing and they have not been tracked down I was given a full refund I have given a 4 star as the poor customer service team were very helpful and polite They are not to blame and will be losing their jobs soon The warehouse is now closed only 6 cusomer service staff remain If you haven t had your parcel yet phone them on 0345 602 3030 and they will arrange a refund for you or maybe you will be lucky and they ve found your parcel who knows Have your customer number and order number to hand

About Thebookpeople

Find quality books for sale at discounted prices. Click here and browse a great range of children's, fiction, cookery books and more online at Book People!

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