Thecarfinancehub Reviews

Stay away from them I got my car 5 months plus ago promised everything got NOTHING NO MOT certificate despite being told it will come with a 12 month MOT LIED RADIATOR was empty after every 2 days they asked me to fix and they will reimburse me LIED RUST PATCH on drivers side sillNo KEYCODE for radio Won t help me even though I asked Numerous phonecalls and emails get IGNORED In truth wish I had kept my old car WaRnInG STAY AWAY you wouldn t put a plastic bag on your head DONT GET A CAR FROM THESE LOT And these other REVIEWS I think are fake to make them look better but that s only my opinion

So unprofessional I purchased my 2nd car with them last august they sold my part Exchange straight away and forgot to fill in the V5 to the new owner even after they told me not to do it as they had already done it I m now getting demands for parking tickets threatening with court charges I m constantly ringing them for them to help me yet I get robbed off every time Yesterday I called asking for proof I sold my car to them they promised to email me straight away and surprise surprise I m still sat waiting Trading standards are going to have a field day with them AVOID

Brought a car from these they was very helpful at first but sold me a car with no log book now car off the rd till I get it payed nearly 7 000 and the advert didn t say there was no log book and was told they have a phone call recorded but never sent me it

The treatment I have had off this company is nothing short of shocking I was sold a car that had a completely corroded sub frame the front wheel dropped off 2 weeks to the day of me taking delivery there was a valid MOT on it with no advisory s but at least 2 of the tyres need replacing I am still waiting for items that were promised to me on the delivery day of 14th of March 2023 No one at the company seems to be any good at anything other than fobbing people off BUYER BEWARE

These reviews now reflect my experience compared to those on their website Avoid Avoid I bought a Jeep in may 23 within days it started making a rattling noise turns out it did not get a cam belt change Few days in now the change oil and tyres one too They rely on warranty company to sort the cars they sell but claim will be rejected because issues should have been sorted before sale Customer service is non existent tone of voice very dismissive Am now stuck with a 9000 vehicle with all this issues on the screen The way it s going it will end up in court and I could do with my life before this nightmare Even a basic service didn t happen I wish I had seen this reviews prior They more honest than those on their websiteAVOID AVOID

Bought a vehicle off them with in a month it was in the garage twice and has still yet to come out the garage Yet I am stuck in the credit agreement Disgusting behaviour Will not use again and will end up in court due to claiming back off the company and them not addressing the problem

sorry my opinion is very negative I made a deposit for a BMW x5 The seller assured me that the car is in perfect condition and very well maintained when the vehicle was ready it turned out that the engine had oil leaks the body parts were in poor condition and the interior of the vehicle bore large signs of wear manager said I was looking for a problem and that all his cars are like that unfortunately I was forced to refuse to buy a BMW x5 I was assured before paying the deposit and after inspecting the car that the deposit would be returned to me within 5 days Unfortunately I have not yet received a refund I only lost money but the seller broke his promises watch out for this place maybe I am an individual case but it should be noted that most positive opinions are issued by new users or those who have one or two reviews probably the seller s answer will be that I did not give account details for the transfer of course I did it immediately via e-mail I do not recommend

AVOID at all cost such a poorly run company - they are refusing to repay money for a car my uncle did not pick up because he was innocently murdered just hours before he was due to collect his new car This company has refused to speak to my family after multiple contact from the police services supporting us to which the company have ignored through this horrific time There has been no compassion towards the situation even thought we let them know less than 12 hours after his murder that he will not be picking the car up to which they then put the car back up for sale just over 24 hours after his murder Just goes to show that this company is all for money grabbing rather than doing the ethical thing and having morals towards a grieving family Having read other reviews and the responses from the company on here just shows the kind of people who work here and also run this company

Once they have your business not interested in anything else Had to chase for everything also suspecting mots are also dodgy as got issues a month after purchasing Two months later still getting letters from DVLA about road tax on previous vehicle I traded in and they didn t register the new one in my name messaged the sales guy about it and ignored me so having to sort it at my own cost AVOID

Well all was good until I d had the car 4 months and it broke down 15 03 24 on a busy motorway in rush hr traffic I got it recovered by the AA to my home address as no garages open The next day I contacted the manager I think he only works 1 to 2 days a week as I always get auto messages saying hes off until the next week He leaves his minions to deal with the problem and they have no clue authority So on their request i was told they d booked it into a garage I told them I didn t like this garage When I got my car recovered again they hadn t booked it in The garage could find no fault codes and kept my car 2 days without fixing it because it hadn t been booked in Kris then told me I would have to get it recovered to another garage which is about 10 miles away at a cost to me I have now missed 5 days of work and had additional expenses I am self employed They haven t clarified if I will have my car returned or fixed and have refused a curteosy car I will update this as its ongoing Honestly what a farce this company is Update 20 3 24 I ve had to escalate this complaint as at 1130 my car was still not recovered Later got a call asking me to remove my review which i won t do The guy then hung up on me when I said I won t Honestly I m now waiting for them to say the repair is not covered under the warranty Please people do what I should have done read these reviews and go elsewhere Update OK so as I expected they say it was my fault and I have to recover the car However they won t tell me where the car is until I take down the negative reviews So this is going onto the 7th day now with nothing done They even tried to tell me that the AA and my insurance would cover what they say is me putting petrol Into a diesel engine I d had a mobile mechanic and a garage check this and it didn t come back as that I ve had stress all week from them and they refuse to take the car back So ive had to contact Nissan the police and a small claims court it is Oh and I still haven t received the v5Update 21 03 24Matt was still withholding the repair garages details until I took the reviews down I have every call recorded so the proof is there I took them down but reposted This is all truth and people need to k ow who they are dealing with Honestly Yes it turned out to be my error but withholding where the garage was and causing me this much stress and costs was not necessary You are a nasty argumentative man Matt and have no social conscience I regret the day I trusted your company and bought this car This could have been sorted in a day or so and I wouldn t have had to lose out on a week of wages and had my child disappointed as she missed out on expensive private lessons Date of experience 18 March 2024