Thecarfinancehub Reviews

Wish I d never found these guys on line they re all over you when buying but after they ve had your money they just don t want to know I initially had to wait 2 weeks to collect the car as they were waiting on a new part for the roof bars which never arrived Then they promised to post it on to me when they got it and surprise surprise still nothing Then the car started flashing engine codes I took the vehicle into my local garage for repair only to find out both the Adblue tank and the Eloys tank where both virtually empty making the full vehicle check that the garage claims a bit unbelievable in my eyes In the end I had to raise a complaint with the finance company to try and get some answers as you can guess none of this was covered by the warranty The car has now got another fault with the brake system sensor Oh and just to add more lies they told the complaint handler that the part did turn up but it was damaged so I am still waiting it s only been 3 months so far what an absolute joke this place is Please be careful dealing with this company

I bought a vauxhall mokka from here in May 2024 I paid 9000 in cash so there was no finance Since having the car from the first week there has been issue after issue with the car I ring up to get the car fixed under warranty which by the way 4 months on I still don t have the paperwork for no one rings you back so you can never get anything sorted with them It was MOTd which was dodgy because it needed all 4 new tyres they were all failures and in bad condition The rear washer jet has never worked since having the car The air con needed to be re gassed and has since developed a leak so that needs fixing Was told it had been serviced but 2 months of having the car the service light came on so I paid for a full service 3 months later the wipers stopped working needed a new wiper motor so paid for that 4 months on the battery died so it s had a new battery fitted The latest thing to go wrong is the timing chain tensioner causing a God awful rattle my local garage said best to get the timing chain replaced at the same time so get the whole lot done and that will cost 1700 as the engine needs lifting out I m now in contact with Trading standards and will be contacting the AA who these clowns are members of to report the cars are not fit for purpose and certainly not quality assured My advice is for anyone thinking of buying a car from The car finance hub is don t bother because once they have your money they don t care about you after that

I bought a Mokka in November 2024 no V5c was given was told by Kris Scarlett that he would get this sorted and i would received the document within 6 weeks 6 weeks later no sign on the V5c so I rang DVLA and they informed me that no such request had been made so I contacted Kris after a few messages he got back to me saying that he had misplaced the document and will send a V62 form to DVLA 3 weeks later no sign of the document so once again contacted DVLA and what a surprise no V62 has been sent to them I again messaged Kris and now completely ignoring my messages He needs to grow some balls and tell the truth Time wasters

I took a car from them a month ago I don t recommend it because I had some problems with them -I waited 2 weeks for the car to be ready -After those 2 weeks I received the car with the rear bumper pushed inside and the driver s door badly painted I tried to work this out with them not knowing exactly how much it would cost they told me it would go to polish and I accepted a compensation of 100 when in fact it costs over 500 to be done well and look like a car -The car came with a broken drive shaft and their 3-month warranty is a maximum of 500 pounds and the repair costs much more -I asked him to make my v5 on my behalf a few days after my car came He told me to wait a while because dvla is busy the month passed I contacted him and asked him what was happening he told me to wait another week 2 weeks passed and nothing I have the impression that they also put the wrong address because the warranty is in the wrong house number I tried to contact them again but they don t even answer my email

I purchased and collected an Audi A4 on 6th April 2024 paying 16 000 Prior to the sale and during collection the service was very good Unfortunately following the sale and collecting the car the service was non existent Firstly on driving the car home I noticed there was an issue with the air conditioning not working on the passenger side I reported the issue on the Monday the first working day following collection on the Saturday I was advised someone would get back to me with the address of a local garage I could take the car to be looked at Nobody got back to me Following three emails requesting support with the issue no replies were received On three occasions when I called the garage on each occasion I was advised the manager was either on the sick or on holiday and emails are not being opened and read Secondly the car was sold with an external warranty included in the selling price and as part of the AA standard policy as advertised with the vehicle on their website At the time of purchasing the car I was advised I would receive the warranty details approximately a week after purchase I never received any warranty details or communication This was mentioned in each email I sent and each call I made I have waited over four months for a reply and communication regarding the issue I reported and the promised warranty for the car I purchased Sadly following the sale of the car the garage or staff have no interest in providing any customer service or fulfilling the sales contract in terms of the promised warranty I would certainly not recommend or purchase from this garage again and will be contacting the AA car standard and approved code they advertise to be part of Neil Smith

Customer Services ruined a pleasant experience Purchased a vehicle from Jordan he seems a nice guy however for future reference do as you say a simple thing like not returning a call shows lack of respect Had a few problems with car which has been rectified I would use this company again but would test drive before purchase On the plus side they did honour there promises

Friendly staff and helped out with every issue that I had

The whole process from start to finish was easy and pain free Once I chose my car I reveived it within 5 day s 2 of those being the weekend Would definitely recomend the car finance hub

Very good fast and reliable service

James is actually a god send Made everything as simple and easy and CHEAP as possible For me he spent hours on my case Couldn t recommend more thank you again James