Tillys Reviews

Received what I ordered with quick

Received what I ordered with quick delivery No complaints

I think this company is really a joke

I think this company is really a joke Quality of customer care is horrible The website clearly was designed but dropouts because it s poorly designed and functionality is nonexistent On top of that should you make the mistake of availing yourself of free shipping they use FedEx SmartPost Are they capable of delivering any packages on time It s been 9 days since I paid for my item and the package has been wandering around the Midwest for the last 6 Who knows when I ll see it C mon do responsible retailers really use SmartPost the absolutely worst shipping service Like I said Tully s you re a miserable excuse for a retailer

Can I give less than one star

Can I give less than one star Ordered sneakers as a Xmas present for my daughter on 12 5 17 No updates and finally submitted an email request for a status update on 12 12 17 Two days passed - no response Called first thing this morning and was told the order was cancelled and we re sorry if you weren t notified Well I wasn t notified and I m furious Checked the reviews after the fact and unfortunately this is common On-line buyer beware

I recently ordered a Christmas gift and

I recently ordered a Christmas gift and paid for 2-day shipping with FedEx They shipped regular non-FedEx and will not receive until Jan 5 2023 They basically took my money Phone message states they should be open but they are closed automated chat will not put me through and email is not available I would give a 0 if I could

Worse company hands down

Merchandise is spot on Other than that there god awful Useless customer service There shipping partners Fed X are just as bad if not worse If you plan on ordering good luck getting product Any problems don t call them I was told call your credit company to get refund Hands down worse experience with a company I have had I would recommend you buy from someone else anyone would be better

Totally agree with the comments below

Totally agree with the comments below They don t want to take responsibility over stolen or lost items that were never delivered by FedEx They told me to dispute charges with the Bank Actually it s merchant s responsibility So they are scam for sure and stealing from people No way I m going to order anything from this store

I received a order confirmation email

I received a order confirmation email from Tillys for sneakers I never placed an order and had no idea what Tillys was The name on the order and address wasn t mine I then got two more emails one for a review and one about shipping I called the customer service line to inform them about the mix up so they could contact the person that actually placed the order The woman could not have been more rude She told me if it s not my card then delete the emails I said I was concerned about the customer who did order and PAID for the order She then stated that if the customer is concerned about the order they ll call when they figure out that they haven t gotten a confirmation yet I m glad I never heard of this company before and now know to never do business with them

Received my order of Rainbow

Received my order of Rainbow Checkerboard VANS the white parts of the shoes are GRAY The checkboard colors are faded and scratched looking and the colors are strictly red orange yellow and blue LOOKS ABSOLUTELY NOTHING LIKE THEY SHOULD AND I BELIEVE THEY ARE COUNTERFEIT AND NOT ACTUALLY VANS AT ALL RUN DON T WALK AWAY FROM THIS HORRID COMPANY I wish I could review with a zero star but that isn t an option for obvious reasons with Tillys