Tools-plus Reviews

Sent me bait click emails to complete

Sent me bait click emails to complete my purchase then charged my card 3x the advertised price I spent days stressed with no response back from this company Beware

Poor Customer Service

I ordered a circular saw and then found a lower price with faster FREE shipping I contacted this company twice by email and also left a voicemail cancelling the order prior to shipment Tools plus shipped the tool anyway and now want a return shipping fee on the item How hard is it to return a phone call or respond to an email 1st email went out Wed May 1 2 33 AM 2nd follow up email was on Wed May 1 4 33 PM Like I said checking your email isn t hard

Absolutely terrible customer service

Absolutely terrible customer service and business practices IF DONT HAVE AN ITEM IN STOCK DON T ALLOW PEOPLE TO ORDER IT AS IN STOCK Computer and site issues are not on the customer And don t punish the customer for an issue on YOUR end by making them replace an order for the same items SEPARATELY AFTER they get a refund Great way to treat a new customer will be taking my business elsewhere

Dishonest and Dodgy

They had a tool advertised on gumtree for 179 and when I went to buy they told me to go to the website and pay 250 They said come pick up and when I said can I pick up for 179 as that is the price you have on gumtree they didn t answer back and after messaging them so many times they said were sold out But it s still available online What a load very dodgy not honest people stay away

WARNING BEWARE

WARNING BEWARE Do not buy from Tools Plus My fence was delivered damaged looked as if it was a used and a returned fence Slide was rusted and pitted Head unit was scored Parts were missing They wanted me to send it back that would take at least 2-4 weeks for a return would shut down my shop or would have to spend hours reassembling old fence and outfeed table Tools Plus offer 50 refund on my 500 purchase for a used fence Tool-plus-outlet also tried to tell me at the beginning my problem was with Vega Inc Vega sent out new head and slide last week but I am still missing head spacers Tool-plus-outlet know nothing about when or if I will receive the missing parts I had to contact Vega to get my parts Found dishonesty with communications with Tools Plus They don t even deserve 1 star

Dont use this company

Dont use this company Advertised a product it didn t have a 2 frame honey extraoter and then tried to over charge me for the 3 frame replacement Very unsatisfactory service

Good tools

Everybody needs tools some need to learn how to use them

Fast shipping and great customer

Fast shipping and great customer service