Toolstoreuk Reviews

Buy Power Tools Hand Tools and Accessories - ToolStore UK

toolstoreuk.co.uk
3.57
129 reviews
Great Rating
Based on 129 user experiences

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Rated 3.57 out of 5 by 129 Happy Customers

44.2%
13.2%
14%
13.2%
15.5%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 129 reviews

Customers consistently report positive experiences with Toolstoreuk, highlighting competitive pricing, fast delivery, and excellent service. Some recurring issues include damaged goods, delivery delays, and poor courier performance. The overall sentiment is favorable, with many praising the ease of ordering and aftersales support. A few negative reviews cite wrong items, missing parts, and inadequate packaging.

What customers love
  • Great service
  • Easy ordering
  • Well packed
Common concerns
  • Poor packaging
  • Wrong item sent
  • Courier issues

Last updated 2 months ago

L

The item arrived in a dirty condition

Simply shocking returns policy Received a faulty drill and instead of falling over themselves with apologies and sending out a replacement insisted the faulty item be returned first for testing What a joke Just read the reply big focus on timescales to deflect to a positive no-one questioned it Big reply and STILL not even an apology Operator error If they had just asked the question we would have told them this was a replacement for an identical drill so we were 100 sure it was faulty not sure which operator wouldnt be able to operate a drill with one control anyway Poor excuse In summary every other company in this situation would have simply apologised for supplying a faulty drill and dispatched a replacement collecting the faulty one at the same time So easy
C

grub screw missing off hinge jig

Items where in the box but that was lucky as the box was wide open when delivered
M

u advertized 10m 3 core and earth 1mm

The item arrived in a dirty condition I emailed ToolStore last week about this but still have not received a reply
T

Ordered for next day

u advertized 10m 3 core and earth 1mm in the advert it says x2 but there was only 1
Z

Great service

Ordered for next day between them and DPD it took 4days Pi ss poor
M

Delivery Options

Incident with the courier which was quick sorted by ToolStore UK Great services
E

I can t fault the ease of ordering and

Although not the companys fault there was quite a long wait for stock to come back in i waited quite a few weeks for a particular item which i did manage to get and was delivered without damage However i have never ordered anything that didnt give adequate delivery options Twp options-next day delivery 5 or standard delivery 10 where else is standard delivery higher It forces the customer to go for next day and then it didnt even come the next day and was more like standard anyway but the point is standard delivery for 10 is absurd and i wouldnt buy from tool store in future unless that changes Having items cheaper doesnt mean you should rip customers of with delivery fees-completely defies the point of attraction to the company
M

wrong product sent took a long time to

I can t fault the ease of ordering and speed of delivery however the parcel arrived completely open at the bottom Although I believe nothing turned out to be missing the contents had clearly been tampered with Whether by criminal intent or reckless handling this is your worst nightmare when buying a high value item - in this case a 600 Stihl saw Customer services were very helpful in flagging up the courier however more secure packaging is required by the supplier to make tampering less easy
D

Next day delivery not happened

wrong product sent took a long time to get correct product had to wait in for deliverys would not use them again
G

I ordered some drill bits

Next day delivery not happened Had to chase them and received 6 days after purchase If i wasn t chasing it im sure it would be even longer

About Toolstoreuk

ToolStore UK is a leading independent stockist and distributor of high-quality hand tools and power tools for tradesmen and DIY enthusiasts Get the jobdone

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