Townandcountryveterinarygroup Reviews

Appalling

It s been a while since my visit and this is the first time I have have had the heart to do this review due to heartbreak and anger But it s one that needs to be said I am appalled by the service I and my boy got back in September at Town and Country Millburn street Aberdeen T C were not my normal vet but mine had closed their local branch due to Covid and I feared my boy needed seen promptly but they were more than happy for me to go local and said they would release his notes I got an emergency appt with T C and told them where he normally went and that they were releasing his notes being as notes are all computerised now this was done instantly verified by my usual vet So Monday I bundled my 9yo boy up and almost ran to the appt I KNEW he was sick I KNEW he was dehydrated I KNEW he had lost a considerable amount of weight in a seriously short space of time And here enters Pablo No one had read his notes and no one listened to me and I am an ex veterinary nurse and his mum for over 9 years I told Pablo he was severely dehydrated had lost a lot of weight almost over the weekend and he was vomiting badly His response He is a breed with loose skin he is not dehydrated He seems fine weight wise we don t know him so we have nothing to go on We will take bloods but I think he s probably OK They took bloods and Bloods didn t show too much so he probably has food allergies here s omeprazole and some specialised food despite the fact that I had explained that I had tried him on the same specialised food only a different brand and it didnt work The following day he was so much worse I thought screw T C and I bundled him up to take to his own vets main surgery 40 miles away Immediately he was admitted hospitalised got emergency fluid therapy for his severe dehydration had several bloods taken xrays and a scan done and sadly was diagnosed with lymphoma and come Friday we went down to say goodbye to my beautiful boy Less than a week from taking him to T C I know T C couldn t have changed the outcome but they COULD have read his notes they COULD have listened to me and they COULD have treated my boy a 1000 better I am appalled at his treatment I am incensed by their dismissal and I will never EVER set foot in a T C again as long as I live and if I have anything to do with letting others know at the disgusting treatment I and he got I am going to shout it from the roof tops You left my boy suffering badly shame on you Town and Country SHAME ON YOU And worse I have reviewed on their local site and they are refusing to put up post they keep deleting one of those companies who only publish positive reviews I will just keep posting