Tradein Reviews

I m not certain why I am awarding 2 stars rather than 1 here but I tend to ignore the super-low scores and I did eventually get my device returned I guess I would strongly urge anyone with a device to trade in to go elsewhere They fabricated issues with a perfectly good Apple Watch and even claimed it to be a fake so as to justify reducing the price by some 50 Absolutely ridiculous I said I would rather have the Watch back than accept this and they hung up I had multiple calls that resulted in them hanging up on me I wasn t rude but I was increasingly frustrated at their underhand tactics They refused to send the Watch back to me claiming that I had to pay them to do that which I was not going to accept obviously Eventually after well over a week of back and forth they sent me the device back I then it sold it elsewhere seamlessly for almost the same money as I was originally offered from TradeIn before TradeIn tried to scam me Trading standards should probably be aware of this company but who has time to sort that sadly

The process with the company is simple which is great Nice and easy to get a quote check which requirements you meet and have a quote before sending your item off to them They also pay for postage as well so that s nice My downside with them came when it was time for being paid and sadly they contacted me once they received my item to tell me that they would pay me less for the item than quoted Originally 340 now only 270 Which would not have been an issue if I had been told that the original quote would be 270 or if the requirements for the quote had not been met The quote received was for the following requirements of a good condition quote of 340 Condition - Good Can have light signs of use Everything works as it should Battery health is a minimum of 80 No damage i e No cracks chips dents scuffs missing paint pressure marks screenburn or dead pixels Device with original software that has not been modified Jail Broken or rooted Where applicable stylus must be included Please note We don t buy devices with Cloud Locked or have water damage I posted the iPhone to them with 80 battery health left- which as stated is their minimum They confirmed that they received it with 80 battery left However they told me that they would reduce the price they would pay me due to it only being 80 battery as they said with it being 80 it would need a service and so they knocked the price down to the poor condition rate of 270 I don t appreciate meeting conditions for those conditions not to be respected The price they pay you is clearly irrespective of the quote so please bear that in mind when using this service

Really disappointed with this company Sent them an Apple Watch which had been in a case all its life - they claimed that it had scratches on the face and they would class it as poor condition Absolute joke- have photos which show what I sent them Waste of time Only 2 stars cos they were quick in speaking to me after receiving the item although Cust Servs weren t overly helpful Won t use them again As a post-script beware that any return has to be arranged and paid for by you Just adding insult to injury Also just check out their 1 and 2 star reviews No disputing that they have a majority of 5 and 4 star but also significant number of 1 and 2 stars with same complaint about assessing as poor condition when items are not Plus flippant and petulant Trustpilot responses from them You might be lucky with the process on the other hand you could be one of the many who are not

They sent me pictures showing scratches on the screen I don t believe this was my actual phone as I sent it in perfect condition wrapped in bubble wrap inside a cardboard envelope which I put inside a jiffy bag so it was well presented Offered me 31 less than the original offer I wasn t surprised to be honest as this is the norm with these types of firms On the plus side the money was transferred the same day

Room for improvement on communication Recently used a different company for another one of my devices and the other company gave me an email confirming the order confirming the label was shipped confirming my device has reached their warehouse confirmed my device is being looked at confirmed that they ll pay me the full expected price for my device confirmed payment had been Made and further confirmed the payment had hit my bank account Didn t get this with Trade In at all Had confirmation the order of selling my device had been made Received confirmation from Royal Mail that the item had been delivered to Trade In but no correspondence from them Checked my bank account and the money had been paid in with no correspondence on their part to confirm what the situation was Will use the other company in future as I was kept up to date with the other company

Simple process to assess the item and get a value Easy to post to the company Quick assessment The payment did not occur on the same day apparently due to a system error and so I had to follow it up When they replied to my email they then made the payment later that evening

I feel that I got a good price for my iPad and the money was transferred to my account very quickly However it took several days for the return label to arrive and then Ihad to pay 2 postage to the post office I had to use my own safe packaging to return the iPad

Communication wasn t great initially Did receive full price for item

The process of sending the device was quite long but will use again in the future

User interface not clear - especially on what to do after you sell something Didn t send me a pouch and I had to battle via Royal Mail website to get a QR code - despite them saying they would pick up from my door Giving 3 stars because it was only place that pays for old AirPods and they paid out very quickly