AI Review Summary
Based on 76 reviews
The majority of reviews highlight consistently excellent and responsive customer support, with specific staff members frequently praised for their professionalism and quick assistance. A smaller number of critical reviews report issues such as price increases, errors, and significant problems with bookings and refunds. The overall experience is perceived as very positive due to the high quality of support, although a few negative experiences have been documented.
What customers love
- Helpful staff
- Quick responses
- Professional service
- Efficient support
- Great service
Common concerns
- Price increase
- Wrong details
- Poor experience
- Scam allegations
- Refund issues
Last updated 2 weeks ago
A
Ak Khan
They asked me to pay an additional 100 on top of the total of 1200 for the tickets because supposedly the price had increased between the purchase and the issuance of the tickets I requested a refund the next day which I received within the hour The customer service was very responsive I can t complain about it
Y
Yn
Great customer service
The site is a wee bit confusing but the customer service representative Nosal Andriana was super helpful fast and courteous So far I am pleased with Travelfrom
G
Giulia
Adriana nosal girl you re perfect
Adriana nosal girl you re perfect i bought my ticket and wanted to cancel it she did it in a min and i got my money in a second thanx girl
G
Giulia
Nataliia was helpful
Nataliia was helpful and is it seems a gentle person
D
denis VAUDELLE
Smooth order
The website and workflow to order was ok Just an issue at the step to pay I have the price updated That s not fair
V
Vitanova
Despite a non-existent customer
Despite a non-existent customer service Sahan Ruslana helped us resolve our problems in seconds through the chat of the website Without them we would have believed we got scammed
D
Danny Longman
Excellent client service
There was an issue with my booking wrong date on the transporter s website I contacted the client service through the live chat Andriana Nosal was very efficient and very kind in addressing my request and fixing the problem
E
EL
Great support
Yuliana was kind and helpful 5 stars for her 4 stars overall because this is the second time I request an invoice from the company
A
Ak Khan
Good exp rience with Adriana Nosal my
Good exp rience with Adriana Nosal my interlocutor for Adkins to my questions about bagage
G
Ghada
Yuliana was helpfull
Merci Yuliana qui a pris du temps pour r pondre mes demandes
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