AI Review Summary
Based on 76 reviews
The majority of reviews highlight consistently excellent and responsive customer support, with specific staff members frequently praised for their professionalism and quick assistance. A smaller number of critical reviews report issues such as price increases, errors, and significant problems with bookings and refunds. The overall experience is perceived as very positive due to the high quality of support, although a few negative experiences have been documented.
What customers love
- Helpful staff
- Quick responses
- Professional service
- Efficient support
- Great service
Common concerns
- Price increase
- Wrong details
- Poor experience
- Scam allegations
- Refund issues
Last updated 2 weeks ago
B
Benjamin ANDRU
They helped and answered in time
P
Pauline
Merci Sahan Ruslana
A huge thank you to Iryna Basara who helped me so much with her unparalleled responsiveness
S
Samer Medlej
Marla was perfect
Marla was friendly and professional she gave me the answers and reassured me thank you Marla
N
Nathalie LEPRINCE
Wrong email address
I made a mistake while writing down my mail address while trying to buy a flight ticket and than i figured out that i didn t recieve my flight ticket I immediately talked on chat with Maria P dvadts atn k and se was so helping whithin 5 minutes she sent me the pdf of my ticket and talked with a collegue in order to do the modification of my mail address That was really fast thank s to her
N
Nelson CP
Efficient and quick support
Quick and clear answer when asking question about my flight using info at travelfrom frThanks a lot Andriana Nosal
N
Nadyr Embarch
Problem solved quickly
Andriana Nosal helped me a lot with my troubles after I did some mistakes in my reservation The problem was quickly resolved and gave me relief Thanks a lot
M
Mark Farmer
Quick Support for requests regarding
Quick Support for requests regarding the postpone cancelation of my travel Thanks for support agent Andriana Nosal
A
Alex Foulon
Great customer support
Thanks to Mariia Yatsun an amazing customer support help me during my booking online She also speaks french and is very professionnal Thanks you Mariia Yatsun for your help
B
Belhassen
Excellent support services
Excellent support services Thanks for Marta Lesko s kind help
T
Tanguy
Thanks Yuliana for her help giving
Thanks Yuliana for her help giving dirrect information and helping with anything else
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