Product didn t work support impersonal and unhelpful
Product didn t work support impersonal and unhelpful I had two devices and I have had problems where I have no access to the devices - which it seems is related to Tuya s servers I think When I contacted support the replies use my name but the support agents are nameless which - to me - is unprofessional and impersonal In addition new devices I cannot get to register and asked for help and so far have received no constructive help I will be sending my devices back for a full refund and buying a competitor s products
jon taylor
N/A
Energy consumption meter
Energy consumption meterContacted them asking a simple question Is there software to see the results via a PC rather than a mobile phone app They couldn t be bothered to reply So went elseware
Ian D
N/A
Vid doorbell worked for 1 week then
Vid doorbell worked for 1 week then went dead batt 100 wifi 80 everything checked my emails ate not answered even though Tuya raised a ticket 146204 Acc nr trd e7 gb01202309002416I need to either return for replacement or refund I am thorughly dissalusioned waste of money Ian Denney
Ruby
N/A
Received video doorbell today
Received video doorbell today spent 2hrs trying to pair and watched YouTube video on how to connect Still didn t work not to mention I received a used product Batteries were loose in box Requesting a full refund Hoping to hear from them soon
Ching murderer
N/A
Don t trust this scummy company
Don t trust this scummy company The are spying on people using the doorbell cameras and other home servalence equipment The steal identitys and rack up huge debts and sell Ur information and access to Ur devices
Brian Cleeve
N/A
Purchased a door bell from Tuya OEM
Purchased a door bell from Tuya OEM Fitted the door bell Worked well for a month then failed Requested return via pay pal Then received messages on my watsap from the supplier Misleading advice given to avoid a return Pay pal no help at all Company offered 25 joke The bell is dead what use is 25 92 down the toilet
Rosemary Charnick
N/A
Rubbish doorbell batteries die very
Rubbish doorbell batteries die very rapidly and awkward to charge and takes a long time to charge Don t have any details where I can return it and complain It took ages to arrive by post on a slow boat from China Wish I had read reviews before as I would not have bought it Paid a lot for a product that does not work
woz petch
N/A
The device is pants
The device is pants it s ridiculously hard to set up and doesn t accept standard remote codes The add remote option needs you to have the remote or it to be on a list that isn t compatible with anything I own If I could give it a lower rating I would will never buy tuya products again complete waste of time and money
Debra
N/A
Steer far away from this cheaper
Steer far away from this cheaper version of Ring Door bell 1 Batteries last max 3 weeks before having to be recharged2 CONSTANTLY goes offline3 Rarely detects someone at the door even when they are right in front of the camera4 I bought 2 spare batteries and one of them was a dud and will not charge 5 Every single function costs additional monthly fees to use Advice- don t go cheap Chinese you get what you pay for this product is an absolute DUD
Stephen
N/A
Buy cheap buy twice
I have tried everything with this device tuya video door bell and it will still not pick up any movement with the motion sensor Inc trying different locations useless Also it is constantly in sleep mode with no way of changing it the push button has to be pressed to wake it up Buy better quality
