Ubervape Reviews

Ordered some replacement coils and a set of 18650 batteries before Christmas Upon arrival only the replacement coils were present in the parcel the envelope was sealed with no damage I contacted UberVape immediately to let them know After several follow up emails I finally received a response on 30th December stating that due to the weight of the parcel unless I can provide evidence the parcel was tampered with they can t see how the batteries weren t sent Obviously I had not retained the packaging over the christmas period and as the envelope was not damaged my initial assumption was that the batteries had been sent separately I have no motivation to lie about a set of batteries The customer service has really put me off UberVape as a company I d recommend you shop elsewhere

STAY WELL CLEAR THE OWNER OR THE PEROSN WHO EMAILS BACK AS THEY DO NOT ANSWER THE CALLS VERY RUDE UNHELPFUL S0ENT ALOT OF MONEY WITH THEM AS LILE YO SUPPORT SMALL BUISNESSES BUT LESSON LEARNT GUYS PLEASE SPEND YOUR HARD EARNED CASH ELSEWHERE

Poor poor poor don t ever buy from here Poor products coming to the end of shelf life Avoid at all cost

I have used ubervape for some time and have never had a problem until my last order I ordered and they took payment for 3 packs of coils but only sent me 2 I replied to their order summary as they suggest to do if you have any problems even taking a photo of the packaging with the 2 packs which only just fit in and I have received no response whatsoever

I have been using Ubervape for a few years with no problem An error on a previous order was rectified quickly and a couple of bonus items added I was impressed Last time I went to place an order their website was down so I guiltily bought elsewhere Today I tried to place an order with them only to get a message saying they can t deliver to my country I always thought we were in the same country and I was supporting a British small company Has something changed I have been able to order from elsewhere again so am a bit confused but looking at the more recent bad reviews I may have dodged a bullet

Disappointed I have used them several times in the past and never had an issue Placed an order on 23rd August Dispatched but no tracking details Due to RM strikes and a Bank holiday I expected slight delay on delivery Emailed on 30th 31st August chasing order delivery but no response they dont pick up the phone either Chased via email daily and eventually received a response on 12th September with tracking details and advising delivered Looked on RM and the image of the place delivered too is NOT my work delivery address Emailed Ubervape again to advise and showed images of work showroom goods in so they could take it up with RM again no response to emails and the phone just rings out They don t even reply to reviews so don t think they re really too bothered Poor customer service no product so 45 out of pocket UPDATE - was advised they raised a claim with Royal Mail and gave me a claim reference number this was a ficticious claim reference as I have had confirmation from Royal Mail they have not raised a claim And now back to having emails ignored

Sold me fake clone cartridges for my oxva xlim v2 They leak bad and have now caused problems now with my xlim device with leaked tank juice inside the mod On the offical Oxva web site the scratch authenticity codes are not recognised leading me to this final conclusion that they sell fake clone tanks items Ignored my email when i asked about this

Awful service Goods left outside property and they are stating I should contact police as I have been robbed When I questioned if it was a genuine reply I was told yes it was left on my property AVOID AT ALL COSTS

I ve been a customer for a long time and had no problems However as soon as issue arose I can understood why they have such a poor reputation They sent me an item made by VooPoo which broke on me immediately cutting my finger with glass Since then they made a half-hearted attempt to blame me and then completely ignored my messages I strongly recommend that you avoid this company and I hope VooPoo will consider a more responsible UK supplier

Appalling experience This company is a dishonest unprofessional shambles As many other customers have stated on Trustpilot items were missing from the order placed - an extender batteries and nic shots They refused to send them The customer service response went from we apologise greatly to an accusation of lying - we do not believe that these items were missed off your order at all and they reeled off some nonsensical rubbish about parcel weights as they have done to another reviewer on Trustpilot The packing slip included was for an entirely different order for another individual including his name and address Human error is forgiveable as long as steps are taken to rectify it but to accuse multiple customers of lying about missing items and then refusing to right their mistakes is shameful What a disorganised dishonest mess of a company