AI Review Summary
Based on 56 reviews
Customers consistently praise Urban Baristas for excellent coffee quality, fast delivery, and friendly service. The subscription model and online ordering process are frequently highlighted as simple and reliable. Most reviews emphasize strong value despite occasional notes of higher pricing. Positive experiences span taste, freshness, and reliable fulfillment. Negative experiences are limited and primarily involve rare service failures.
What customers love
- Great coffee quality
- Fast delivery times
- Simple ordering process
- Excellent customer service
- Affordable pricing
Common concerns
- Higher price point
- null
- null
- null
- null
Last updated 1 week ago
S
Shruti Advani
Uncharacteristic levels of attitude and service today in Wapping Ordered two breakfasts and accepted that there was delays so we d have a longer than usual wait which agreed wasn t a problem as we enjoy coming here and it gave us a chance to read the Sundays By the time breakfast arrived our coffees were finished and we asked for a refill which we were happy to pay for only to be told we d have to queue up again at the counter - thus delaying breakfast further so we were left with the option of a cold breakfast or no drink to go with it The last straw was when the coffee refills came in paper cups as no fresh cups were available - again in isolation no big deal however flexibility appears to be one way and not towards the customer on this occasion
A
Aashish Agarwal
Blunder-rang
My initial greeting was great however it appeared they completely forget my order Due to the very long wait at a quiet time I was given a complementary ticket for a free drink I returned the following day and used my complementary ticket This time I was given the wrong order A Cappuccino instead of a Chai Latte Again there were three staff with only one other customer That was definitely my last visit