S
Shruti Advani
Normally brilliant but not today
Uncharacteristic levels of attitude and service today in Wapping Ordered two breakfasts and accepted that there was delays so we d have a longer than usual wait which agreed wasn t a problem as we enjoy coming here and it gave us a chance to read the Sundays By the time breakfast arrived our coffees were finished and we asked for a refill which we were happy to pay for only to be told we d have to queue up again at the counter - thus delaying breakfast further so we were left with the option of a cold breakfast or no drink to go with it The last straw was when the coffee refills came in paper cups as no fresh cups were available - again in isolation no big deal however flexibility appears to be one way and not towards the customer on this occasion