Usa2georgia Reviews

I have been using them for 3 years

I have been using them for 3 years They recently had the cut down options that they do not adhere to They will still charge dimensional weight and lie to say it cannot be cut down Your package will say arrived today but you won t be able to collect it till 3 or 4 days later When you call they change the flight date to something else No one is there to help you If you can ship elsewhere Do it 2 weeks to get a package Rediculous

Irresponsible and rude

If everything goes well it s ok I guess I was lucky to receive 8 orders with them without any problems when everything went smoothly But if something goes wrong they simply don t care You ll have to write to them million times to extract information about your package piece by piece After they added AI it started sending messages and push notification with plain wrong information The staff came across as rude and irresponsible giving the impression that they didn t care about you or your orderAnother interaction with them just before the last order - wanted to order a monitor from US Amazon They told me that they will take insurance fee but the monitor would not be covered by this insurance Taking money for insurance and not covering it both are their policy This describes about every human interaction with them If you ask a question in English that is too difficult they won t probably be able to understand it and answer adequaltly So if anything goes wrong and you don t know Georgian you are on your own Think twice before using their service

Strong Avoid Slow rigid customs and non-existent customer service

Been using Usa2Georgia since 2016 so eight years now Until 2023 I actually had quite positive experience with their customer service and their customs demonstrated problem solving skills and seemed to care about customer satisfaction In 2023 I received an empty box Apple Watch They had cut down the package and only delivered the charger of the watch It was laborous to try to solve the issue with them and then with Amazon Usa2Georgia was blaming Amazon and Amazon was blaming Usa2Georgia Only contacting Visa finally solved the issue I never got back the money I paid for the customs which in this case were quite substantial and since it was an expensive product In 2024 I ordered a birthday present for my 4-year old daughter As one of the packages arrived to the Usa2Georgia depot in Delaware two weeks earlier the total value of the packages barely went over the GEL 300 customs limit On Usa2Georgia website it states that customs procedures take between 2-4 business days I immediately paid the service fee GEL20 for customs clearance after which it took over a week to be presented with the actual customs invoice which again I paid immediately It was paid together with a TBC customer representative with all the requested information from Usa2Georgia After it took another three days to get a message that even though they had received the payment something in the payment information was incorrect When I contacted Usa2Georgia customer service I got an automated reply from an A I that acknowledged receiving the payment Now the birthday gift had been 11 days stuck at the customs and I still did not know what was the issue Finally 12 days later I got an email from an actual human representative that said that I needed to contact meaning I had to visit them revenue service center because the fiscal tax code I had indicated together with TBC Bank professional was in the wrong line Contacting Revenue Service Center which means going there physically as they don t pick phone calls or send you statements which will take even more time and I am travelling at the moment not physically in Tbilisi Anyways having ordered via Usa2Georgia tens of thousands of dollars worth products over the years seeing that their customs will not show any leniency flexibility when the info apparently is on the wrong line my daughter having missed her birthday present knowing that my even a bank professional is unable to meet their demands payment information this unfortunately will be my last time using their services which in this case turned out to be pretty time consuming and frustrating process Judging by the not helpful and not so polite replies I get from their customer service I doubt they will be missing me as a client Fortunately there now exists an alternative in Georgia The positive thing is that I will find my daughter another birthday present because my fully paid package will probably be still stuck at the customs next third week

Don t use their service if you are a foreigner

The company gave my parcel to the customs even tho I provided an ID that was given to me by georgian government they let the customs take my parcel under the reason that I m a forginer and I should provide a passport I provided the passport and now my parcel is super late and they keep saying we will send you an email if you can t handle such issues quit the job I did order to georgian post many times never asked a passport and never late it s my bad to put trust on such company as yours

I had a horrible experience

I had a horrible experience Ordered a package about a month ago and I have been trying to contact them for several days but onlythe chatbot answers Could not find a human to talk to I recommend using many other services that we have in Georgia they are cheaper and won t scam you like this company does

Very bad experience

Very bad experience i took time to register here and vote 1 stars thats how bad it is delivery time is very bad i dont recommend them use their alternatives ANY one of them is better than usa2georgia

I ordered 5 packages and received all

I ordered 5 packages and received all of them The best possible way to order from USA Much cheaper than official Amazon partners