Vacationstogo Reviews

All about the Sale before the Service

All about the Sale before the Service I took the insurance Vacations to Go was selling because it had to be better than the cruise line s captive insurance and I knew I needed insurance because it was going to be my first cruise since Covid I was fully vaccinated and bivalented and senior flu vaxxed and I d been exposed a few times and never got it There were few masks and close quarters on my first cruise in years and by the fifth day of my 15-day cruise I had the version of Covid that makes you utterly weak constantly exhausted and struggling for oxygen while feeling you are breathing I was confined to an interior cabin started on Paxlovid and told the soonest I could leave my cabin would be six days later I contacted my travel agent because I could not decipher the insurance policy they sold me and I was very very sick I asked them to get me off the ship so I could recover at home or at least not serve more solitary confinement than a prisoner at San Quentin The travel agent ignored me for a day and then gave me links to the insurance and thereafter ghosted me That s my last time with Vacations to Go They never rescued me They never intervened with Generali to provide service They got their commission and all they did from then on was write emails telling me they were escalating They even had the nerve to send me an email denying that I d ever contacted them though they somehow withdrew that email I may have gotten a discount of 75 cheaper than buying the cruise directly from the cruise line but the only place I could use the 75 on-board credit was to pay for the 800 Paxlovid or the antibiotics and medical care costing another 450 Instead they did nothing to get me off that boat They left me abandoned locked in a tiny cabin for six days while they didn t answer emails and when called they just told me they were escalating and we hadn t even opened a claim After I got home they worked with their insurance agency Generali to set up a series of barriers so I had to assign the case to a paralegal in my office to jump the hoops First Generali insisted I prove I made a claim against my health insurance Next prove I made a claim to the travel agency Then fill out an outdated form of Generali s asking at one point for how Paxlovid is compounded I m back almost a month now with nothing but lies and obfuscation and we re escalating as they click off the days until the claim is untimely under their tricky dick policy The fun part for me is that I m a lawyer and I know I m going to sue for the medical and the reimbursement and the cost of the flight they should have put me on It ll cost me more than I will recover but I intend to take their lawyer out for a martini afterwards Maybe he ll pay with all the law firm will charge to defend If you aren t a lawyer and want the insurance you thought you bought don t buy it from Vacations to Go and if you thought that you were buying through a travel agent to have an advocate if things go wrong far away from home use a real travel agent Stay away from these defrauders

Absolutely the worst travel experience

Absolutely the worst travel experience ever Never ever again

I won t book a car with them furthermore a cruise

This place has some of the worst agents and absolutely most horrible customer service around Because of a previous review we read on this company we decided to check early and get details on a cruise before booking with them We had to contact them on 5 different occasions for information THREE times we were given THREE different quotes ONTHE SAME CRUISE even though the actual display price never changed Two other time they never even replied It s clear that they have no standard of service How can the same company provide 3 different quotes for the same cruise The agents are have NO form of customer service training It s like all they see is commission commission commission and if you re not ready to book immediately they could care less On a previous issue we ve been contacted by a Customer Care Manager and even the company CEO This too was a joke the manager kept referring to the wrong cruise line ie he had no idea which line the ship was from Then to make matters worse the company CEO said the company never received our email not knowing we received an auto-reply stating it was successfully received Don t lie if you know you can t cover your tracks SMH This company is a complete mess and as indicated I won t book a car with them furthermore a cruise Cruisedirect Expedia both offer cruise selection where you can book and see your exact pricing information in real time No sending off for details and waiting for people to reply then having to send off your credit card details UNPROFESSIONAL

Disappointed

While getting a group of friends and family to travel with us to an all inclusive resort we had a breakdown in communication with our agents So I found some deals that could be offered to our group and presented it to the travel agents who told us we were all booked through different vendors That explained why there was a communication issue Had we known we would be booked by different vendors we would have booked elsewhere On top of that we have encountered rude and unprofessional agents agents overcharging accounts switching agents untimely or no responses and unanswered questions and more It has been a horrific experience that we refuse to ruin our trip and I hope we can all enjoy our trip I just think it s unfair that consumers have to pay their hard earned money for terrible service and the agents remain without repercussions I will say that the manager was professional but we stopped addressing concerns with him after nearly 5 months of disappointments I just wish there was a way to receive a refund for all of us to receive the service and promotions we qualified for and deserved

I missed my dream cruise because of

I missed my dream cruise because of their incompetence I found my dream cruise to Iceland and Greenland which I ve been waiting for for years even before Covid it was on this companies website at a reasonable price I rang the company and I was put in touch with a guy called Tom Stansbury Their offer sounded good but my wife and I needed a couple of hours to discuss it with the family Two hours later I rang his extension left him a voicemail sent him an email reply left him a voicemail message later on in the day no reply After the weekend we rang him and again there was no reply and eventually he called us to say that the Cruise is sold out This cruise goes only once a year because of the short summer season in Iceland and Greenland so I have missed it this year because of Tom s incompetence Why did he not reply to my email and voice messages I will never use this company again

AVOID VACATIONS TO GO AND FUN JET

Had to cancel a trip to Maui due to Hawaii COVID restrictions in May 2021 We purchased the travel voucher insurance We were told we could book any trip in the future but needed to do so within 12 months of original departure date When we went to rebook through Vacations to Go we were told we could not book the trip because it wasn t a FunJet trip The Vacations to Go site does not identify which packages are FunJet Bottom Line is DO NOT USE VACATIONS TO GO Another piece of advise Check your trip insurance options prior to purchasing anything from Vacations To Go There insurance only covers reimbursement for the trip whether cash or voucher Other policies will cover up to 75 cash back but also includes medical dental emergency evacuation etc at a fraction of the cash back insurance Vacations to Go offered Vacations to Go is in bed with FunJet and is probably worse than Vacations to Go It seems they try to screw the consumer anyway they can

They didnt cancel my cruise Ben Curran Cruise counsellor keeps not answering my mails

Months ago I asked my cruise counsellor Ben Curran to cancel my cruise He told me he would do so but didnt do it yet I am worried now I have to pay more than the MSC cancellation policy says due to the date I cancelled it which was 90 days prior departure The departure now is in a little more than one week During that 90 days the cruise wasnt cancelled I wrote him emails again and again but he didnt answer one of them I have to say i feel ignored a little Its pretty annoying I cant reach him and no one seems to feel in charge for my case Preety bad and expensive curstomer care

Last Minute Unnotified Cancellation

Book a 40th year anniversary trip with VtoG The representative initially contacted Norwegian Cruise Lines and all seemed to be as planned About two weeks from travel departure the VtoG rep was not responding to any of our request for service No return phone calls or E mails nothing We had all the documents needed to proceed on the trip We finally got in touch with Norwegian after finally hours and hours on the phone They Norwegian stated the trip was cancelled Our bags were packed only hours from leaving our home and heading off to the airport So far out 14 000 U S and no one is talking

On12 7 2022 I contacted VTG in search

On12 7 2022 I contacted VTG in search for a cruise departing on 3 06 2023 At the time I specified the interest in a balcony cabin I then received a quote of 937 90 by an agent Caroline V Upon receiving the quote I then requested a list of cabins that were available After waiting almost two hours I attempted to contact Ms V and only then did she provide with the one cabin that was available she also sent me a quote for 1889 90 Same cruise line date and cabin An increase of 952 00 No explanation furnished