AI Review Summary
Based on 106 reviews
The majority of reviews highlight excellent customer support and fast server performance, with many users praising the responsiveness and expertise of specific agents. A recurring theme is the high quality of service and reliability, though some users note increased pricing as a drawback. The overall sentiment is overwhelmingly positive, with only occasional mixed feedback on recent changes.
What customers love
- Fast server performance
- Excellent customer support
- Quick issue resolution
- Helpful agents
Last updated 2 weeks ago
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Daudi Nungwana
Mr Luis R was very quick to sort my issue I had with integrating microsoft 365 to my domain name I enjoy the fact that I can fully trust the team to sort any issue related to my account So far I think no I believe these guys are the best in this industry
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Paul M N
The quick support from the team that
The quick support from the team that mans the chat support especially a support staff known as Luis R is one of the highlights of my experience with Verpex But the slow support by those involved in answering support tickets dampens the good experience with the chat support
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Emanuele Riboldi
Good service but a problem with support
Hosting is himself very good and supports is very fast but there is a problem example Every time I have a problem with WHMCS or with other website they ask for the username and pass of WHMCS and this is ridiculous since you don t worry about privacy of users As example the support guy who asked username and password and then he tried to help me via screenshot is Nick N But Verpex is really good and I can suggest to you
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Faysslift Creations
Nice experience
I was a bit concerned that all the sub domains I had created were not working right or maybe just my account was set up wrongly but the agent I spoke to was quite helpful and understanding Even going out of his way to make sure I had no other issues related to the account I would appreciate more notes in the Knowledgebase but so far they have done well for me
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Kagiso Bareki
Verpex
Verpex communicates in a very effective and timely manner concerning any challenges the platform users may have The only bummer is that they don t have CDN yet and uploading is an antipolicy act But for static websites they are lovely
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Caner Korkmazl
I have tried many host companies for a
I have tried many host companies for a long time verpex is the best in terms of speed Its speed and prices are very good compared to many host companies I have tried for wordpress woocommerce They only return support tickets late Otherwise they are very good I deduct 1 point for their late response to support tickets
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MAHTAB BUKHARI
I am fairly new to Verpex migrating
I am fairly new to Verpex migrating from Contabo Where I had some really bad experiences The things are nice so far 2 months The support is great Aspar Djafar as well as others I saw some bug while using the reseller account but the same were momentarily Overall everything is good so far
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Makafan
The responsivenss is great
The responsivenss is great I ve never met with support and not have my issue resolved They re professional and always ready to help I m confident that all my issues can be resolved by their expert hands
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Eric
I recently ordered a VPS server but ran
I recently ordered a VPS server but ran into an issue with the default DNS address not being compatible with com website addresses If you re not familiar with setting up a custom address it s best to get a managed VPS On the bright side the customer service was excellent in processing my refund although I did incur charges for the cPanel
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Evaluate Media
Amazing support from Nicky P
Amazing support from Nicky P He was patient with me and resolved all the issues I had