


Based on authentic user experiences
Dr Lee Jones
6730 reviews
N/A
1 year ago
Village Hats Misleading website creating a false expectation Appalling Customer Service
Village Hats what a truly awful company Please note that Hats and Caps and Village Hats are the SAME COMPANY I ordered an Epsom Fur Felt Fedora from them It took them 4 days before they contacted me to tell me the size I had ordered was out of stock I went back to their website and opted to try the smaller size in the hope that it fitted and they told me that they would accept a return if it did not They did not explain their returns process nor highlight any costs therein at that time I ordered the other hat and it arrived 2 days later I opened it immediately excited by my purchase only to find what I consider to be a very poor product which bore little resemblance to that shown on their website The material was flimsy and the hat would not retain the shape shown on the website This is obviously what I had in mind when I ordered otherwise why else would have chosen this style The brim constantly wanted to turn upwards and the structure in the crown peak was poorly defined and lacked the character shown on their website I believe that the two hats were of different quality Furthermore the brim was asymmetric and looked odd when I put it on Even my wife agreed with these views and she rarely agrees with me I emailed Village Hats customer service and got n o response I emailed them again and got a response asking me to send photos I took photos and emailed them to Village Hats customer services and got no response I sent another email asking them to look at the photos and respond but got no response I called the customer service number and was redirected to what I believe was a non-UK service centre where I eventually spoke with what I consider to be a surly customer service assistant I explained my case and he went away to retrieve the email but couldn t I sent it again and eventually he acknowledged that he could see my photos He went away to study the photos and eventually came back to inform me that the photos did not corroborate the points I had made in my email complaint Apparently a fedora with a turned-up front brim which makes you look like Benny Hill showing my age there is perfectly acceptable given the style shown on their website which inspired my order originally is most definitely not in the same vein He agreed that I could return the hat but would have to pay for the return and use their Rebound service I was not happy and told them that I would want the return fee refunded as the hat was not as expected and that the website has created a false expectation on my part He said they would decide if my complaint was justified when they received the hat back Reluctantly and somewhat peevishly I returned the hat paying the fee It then took this wonderful Rebound service more than 10 days to convey the hat back to Village Hats who then took another 20 mninutes after the formal delivery time notified to me by the carrier to assess that my complaint had no basis and that the hat was as described This is what they said in their email to me I suppose we could have specified the above information on the product page but the description of a product has to focus on the most important information and stay short enough to be readable quickly enough by our website visitors How about that eh A contemptuous view of their customers and even they acknowledge that the information on their website is misleading and lacking in detail My view remains that the hat sent to me fails to match the styling in their website image and I suspect that the quality weight of the material used in the website image hat was higher than that sent to me evidenced by the fact that the hat they sent would not hold any shape other than the Benny Hill style I recommend that if you are considering a purchase from Village Hats you either look elsewhere as this is a big multi-national company with a strong web presence and appalling customer service or you go to a REAL SHOP where you can see what you are buying before you spend any money and enter into a farce which you later regret
Tim
6730 reviews
N/A
1 year ago
Shocking company do not use
Shocking company do not use purchased a hat and paid extra to get it delivered today I m away tomorrow on the tracking it shows it s been delivered to a white door mine is grey I ve showed this to village hats who s response was go and look for the door in the photo and unwilling to refund it so I ve put a PayPal claim in
AnuDrum
6730 reviews
N/A
1 year ago
oh dear
another company i shoulda looked on here first to find out about before i made a purchase
Luca Vallo
6730 reviews
N/A
1 year ago
My order never arrived
My order never arrived the tracking service is useless DO NOT buy anything from them Scam
Meyousee
6730 reviews
N/A
1 year ago
Terrible Returns Policy
Terrible Returns Policy - Over 5 to return a baseball cap Never Again
Kevin
6730 reviews
N/A
1 year ago
Shocker
Shocker Tried the hat on very small so tried to pull down a bit over my forehead and the back of the hat fell through Laughable Don t use quality is very poor and way over pricedI ordered an oversized beanie and the one that came was like a rubber swimming cap fit Even worse I had an auto review from me saying Zac was really helpful Lol Any really helpful messages you see should be cast aside as cowpat
James Gilbert
6730 reviews
N/A
1 year ago
Ordered a hat and paid next day but never came
Ordered a hat and paid next day delivery with dpd My delivery never came the driver never even tried to deliver took my package back to the main depot and then was told to wait 4 days on top the the 3 days I had already been waiting for I called village hats spoke to a French guy called casper and he was rude and very unhelpful I record all my phone calls and I wish I could upload the conversation so others can hear how this company runs They tried to charge me for sending the package back though I never received anything Told them due to not receiving a product I had paid for I requested a full refund with delivery cost sent to dpd for failure of delivery I am not paying for something I ve never received yet I had originally paid for next day delivery Absolutely disgusting behaviour from staff and failed company with alot of problems clearly You only have to read these reviews to see there is a big problem with the village hats staff and dpd as a poor courier service Under legal sales rights and consumer law the company have a right to fully refund a sale that was failed on there part I strongly recommend others buy a digital voice recorder so as to record your phone calls so when things like this happen you the buyer has a leg to stand on Enough is enough now its time people make a stand against being ripped off
AT
6730 reviews
N/A
1 year ago
Do not buy from this fraudulent
Do not buy from this fraudulent company My delivery never came its been over a month Royal mail said my hat was returned to Village hat Shop Village hat said they will not send out another hat or give us a refund because they haven t received it Customer service was very unhelpful and rude over the phone For a hat that cost 12 95 they should be ashamed
Roger Williamson
6730 reviews
N/A
1 year ago
Poor quality and unacceptable returns policy
Hat at 19 was very poor quality and virtually identical to one I had just returned on Amazon which cost only 5 but was wrong size Worst still it will cost me over 5 to return it and then only if I drive some distance to drop it off As other reviewers have said - avoid this company I should have read the reviews first
Keith Brady
6730 reviews
N/A
1 year ago
In my opinion a dishonest merchant - don t buy from them
In my opinion quite a dishonest merchant they shipped my order via FedEx which was delivered to the wrong address and I did not receive my order Once I opened a claim with paypal they said my order was shipped and washed their hands I would suggest you do not buy from them I guess Brexit is having a big impact on their cash flow