


Vionic Shoes: Comfortable Stylish Shoes, Sandals, Boots & More
Based on authentic user experiences
patricia frermann
6730 reviews
N/A
1 year ago
The shoes are great WHEN they arrive
The shoes are great WHEN they arrive Customer service is always in training so I am unable to reach them FedEx needs a tracking number which Vionic does not provide They provide a button to push for tracking I have been notified that shoes are on their way for several days now
Cathy
6730 reviews
N/A
1 year ago
Worst customer service
Worst customer service I ve ever experienced You cannot submit a return online it freezes up they won t reply to emails and you can NEVER get through on the phone I had to dispute the charge on my credit card which another customer said they did
Valerie Beeck
6730 reviews
N/A
1 year ago
I ordered through Vionics Malaysia
I ordered through Vionics Malaysia They charged my card but never sent the shoes DHL said they were delivered to another city Vionics gave me the wrong tracking number so they can t help Vionics can only be contacted on line and they never ever respond So I lost my money
Evelyn Berrios
6730 reviews
N/A
1 year ago
I purchased the Vionic thongs Aloe cement ptnt letherSKU Aloe
I purchased the Vionic thongs SKU Aloe in size 5 When I received them they were huge and apparently made for a wide foot I wear a size 5 but I have narrow feet I called the customer service and to my dismay the shoes were last sale meaning I can t return them nor receive a refund I m a woman on a fix income and the price of 68 19 is very expensive and now is a loss Well Vionic you have failed the customer as there are no measurements given on the sandals Unfortunately a lot of my shoes I purchased are via the internet due to the small shoe size My advice don t buy unless you have a detailed description of the item This should include measurements A person can measure the shoe and their feet to determine if they would fit Shauna the agent was excellent She was professional and very apologetic Sincerely Evelyn Berr osPort Saint Lucie Florida
catherine kennedy
6730 reviews
N/A
1 year ago
Vionicsireland com scam
This isn t a review about vionics shoes as such It s about making people aware that there is no vionicsireland com or vionicsshoesireland com it s a scam as I am too painfully now aware So please do your reviews these websites above look absolutely legitimate and I am usually very wary but unfortunately got caught out this time it took me 3 days to get through to UK vionics which is a joke in itself as on the website it shows numbers for UK and Ireland that s when they told me I d been scammed as there s no Irish vionics website and that they are trying to take these fraudulent websites down It s ridiculous that vionics know about them but yet these low life scum are still here everyday scamming people It s not good enough just saying we are trying to take them down
Francine Gordon
6730 reviews
N/A
1 year ago
Vionic poor customer service experience
I went online found a pair of Vionic slippers that I wanted I gave them my email address and phone to received free shipping I inadvertently chose 15 shipping even though I put in a free shipping code I immediately reached out to the company to let them know of the mistake They have a no cancellation no modification policy So I have no resources I will not purchase Vionic in the future I only support companies with outstanding customer service There are too many great companies that accommodate their customers
Heidi Gans
6730 reviews
N/A
1 year ago
Only giving 1 star because I can t give
Only giving 1 star because I can t give 0 DO NOT ORDER FROM THIS COMPANY CUSTOMER SERVICE IS AMONG THE RUDEST I HAVE EVER ENCOUNTERED I ORDERED AND PAID FOR SHOES 3 WEEKS AGO I SPENT A WEEK ON TRYING TO CONTACT VIONIC CUSTOMER SERVICE ONLY TO ENCOUNTER AN EXTREMELY DISINTERESTED RUDE PERSON WHO SAID THEY WEREN T ABLE TO SHIP AN CANCELED MY ORDER After wearing and promoting vionic shoes for years sadly I will be looking for another brand solely because of their shi customer service
Mary Lemieux Sandorse
6730 reviews
N/A
1 year ago
White Sneakers Cannot Be Cleaned
My white mesh sneakers will not come clean I only wore them shopping and walking After 1 month I cleaned them using the recommended directions and they will not come back to white I now have two-tone sneakers And when I tried to return them I spoke with someone who was sending me a defective form but I got nothing
Dana Holmes
6730 reviews
N/A
1 year ago
False information about process or
False information about process or returns Cannot get my refund for item returned via FedEx Get different stories and changed their story about how and when they make returns and exchanges Customer service is very poor Too bad because the product is good They take advantage of the situation that you have to shop on line because of covid Still waiting on my money had planned to order more Not now
Sarah
6730 reviews
N/A
1 year ago
Vionic Austria - another scam website
I purchased two pairs of shoes from the Vionic website Austria However the order confirmation email did not look authentic It stated that my order number was 12 I then received a following email that said Please note BUYRENTBRAZIL will be displayed on your credit card statement instead of the website from which you purchased the mentioned product It s just used for sending bill statement by the seller s payment processor as a tool I have had no reply to my email and there is no contact number