Wisegreenenergy Reviews

Company were knocking on doors and asking if interested in Solar etc which was perfect timing as I will be getting solar and battery fitted Took my details and then followed up with a call to arrange an appt the following week All booked in usual questions asked what am I looking for etc 1hr before appt I was contacted to say sorry we need to cancel as the surveyor had a family emergency all good these things happen They followed up and arranged another appt saying they will call to confirm day before like last time Knowing it s a work day and I was willing to give them max 1 5hrs the agent then proceeded to try to push a remote survey using Google earth etc I explained I was happy for a formal site visit and not interested in the remote Continued to push me for remote By the third attempt to push remote I now stated I am only interested if formal site survey or its good bye to which the phone was hung up Per some Google reviews I have seen I would agree this is likely due to old school pressure sales when onsite or no doubt an amazing offer if signed up today Yes I don t know if this is true but hey that is personally how I feel based on my limited dealings with this company Will take my money and spend it with another local provider no loss to me

Disappointing overall pre sales was great give all the right assurances and made a big deal that they used in house installation teams and that the customer was their top priority didn t turn out to be true Installation team weren t in house didn t want to install to the agreed scheme left the system not working correctly despite it being flagged to them before they left although they did manage to send the invoice for the system with a demand to pay immediately about 5 mins after the install team had left I did chuckle Wise Green basically weren t interested that we d be treated this way no one contacted us about our installation issues any emails we did receive were clearly templates spelling mistakes good afternoon when it s morning etc Not really sure what s going on there but they don t come across as particularly worried about post installation support was palmed off to a junior project manager to fix the problems with the system It s not like we spent pence with them we spent over 10 grand just hoping we don t have any more issues with the system because I d prefer to avoid having to contact them again if possible Buyer beware

Wise Green Energy provides decent solar solutions but I encountered minor frustrations despite their professional approach Communication and installation were generally smooth and the team showed good expertise However their service didn t exceed expectations and pricing felt average While the results are satisfactory I d suggest exploring other options before committing Overall an okay experience

early days but so far I m pleased with my new installation

We were approached by Wise Green Energy in an unsolicited call and unusually we decided to respond A date for James to explain the theory behind Thermo Dynamics was set and he explained the principles well We were especially interested in the renewable content and with the likelihood of electricity costs savings went ahead with our order We felt it was a good addition to our air source heat pump The installation date was set altered due to unforeseen circumstances and the door sized unit was fixed outside on a wall out of sight with the relevant pipes and wires connected to the very quiet heat exchanger in our airing cupboard The engineers were efficient polite and it was all over in half a day The hot water was up to temperature within 6 hours So far we have recommended Wise Energy to others but in preparation of proof of cost savings we made sure we were on the best electricity rate possible e so we have a before and after view and then will feel even happier to recommend others

I would like to thank SImon for sorting my problem out All the best

We have been pleased with our hot water system We had a valve stick which caused a leak just one phone call and engineer promptly arrived an replaced valve working fine since

We are very happy with our givenergy battery something we have wanted to do for awhile After lots of research we chose wise green Simon came and discussed with us what our choices were Wise green are local have someone on the end of the phone Bradley and his mate were a delight to have here and did a very neat and tidy job

Wise Green Energy were courteous and helpful in enabling us to choose the right domestic battery and car charger Their personnel are skilled and ready to share their advice The installation was done efficiently and on time

simon came wednesday 02 10 2024 to explain about solar panels and batterie storage nothing was to much trouble decided to go with wisegreen energy had a phone call from grant on 21 10 2024 saying they can fit us in earlyer scafolders comin friday 25 10 2024 these chaps were first class materials came later that day the chaps fitting the panels and bird wire came monday 28 10 2024 and the sparkys tuesday29 10 2024 all completed the chaps were first class cleard up any mess ect the scafolders came to take down scafold tuesday 05 11 2024 before i instructed wisegreen energy i did a lot of resurch with diffrent copanys would highley recomened nothing was to much trouble 11out of 10