Wolt Reviews

Wolt Lieferservice: Essen bestellen und mehr | Deutschland

wolt.de
2.46
35 reviews
Poor Rating
Based on 35 user experiences

Rated 2.46 out of 5 by 35 Happy Customers

31.4%
2.9%
2.9%
5.7%
57.1%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 35 reviews

Customer sentiment towards Wolt is mixed, with significant criticism regarding delivery delays, order rejections, and unhelpful support. Conversely, many users praise the platform for its extensive restaurant selection, fast and effective service, and occasionally promotional pricing. The experience appears highly variable, often depending on local driver availability and individual support interactions. While some report consistently reliable and affordable service, others detail systemic issues with billing and order fulfillment. Overall, satisfaction seems dependent on specific local conditions and case-by-case resolution.

What customers love
  • Great selection
  • Helpful support
  • Good quality
  • Discounts
Common concerns
  • High pricing
  • Order rejected
  • Cold food
  • Technical issues

Last updated 1 month ago

M

I placed an order with Wolt

I placed an order with Wolt which promised delivery within 25-35 minutes according to their website However my order took more than an hour to arrive Today July 12 at 19 06 European time I transferred 17 99 to Wolt with the promise that I would receive my burger no later than 20 06 It was 20 06 and I had not received my burger which means Wolt breached their contract When I asked for a refund Wolt refused This is unacceptable as they failed to meet their delivery time guarantee and I am left without recourse even though I paid for the service I am not interested in reassurances or waiting indefinitely for a cold burger Wolt should honor their commitments or provide refunds when they fail to deliver on time
C

Terrible service I ordered food from

Terrible service I ordered food from wolt money was taken from my card then I saw my order was rejected so I messaged wolt gave them all the details with an order number included for them to tell me they can t find the order and theirs nothing they can do So I had to go to collect my food which was ready for over an hour and cold With not even an apology from wolt If I could give a zero for this service I would
S

Ridiculous Customer Support

I get bad food for 15 and ask for a refund as expected After asking for a refund they gave me a refund in credits knowing I can t use credits because they ARBITRARILY flagged my account to not use credits Then they tell me it s impossible to refund on the card In conclusion you will get refunded on the place you cannot use your money on thank you Wolt
R

Worst company in Germany for employees

Not helpful for their own employees Just excuses everytime and give a name of technical expertise problems so that we don t say anything I would not suggest wolt to work for any person who is finding job Completely disappointed
M

Wolt is increasingly useless

Wolt is increasingly useless It seems as recently they don t have enough drivers We do live in very central Berlin Nevertheless our delivery restaurant radius is due to increased demand reduced- to essentially nowhere Will delete Wolt app now Shame as restaurants are good- but only in theory
T

Awful customer service

I don t know if this works for Wolt in the Czech Republic but I had an awful experience tonight I ordered food and it never arrived and said it was delivered When I contacted their customer support team it took them almost two hours to deal with my issue every message took 5-10 minutes response time They tried to contact me by phone which didn t work as I had my old number listed fail enough my fault But they also told me they contacted me by email and chat The email thing was just a lie they never did so The chat did happen but in some dark back corner of the Wolt app that I could only find with literal directions to find it There was no notification or anything They sent me a bunch of emojis but never dealt with my issue and I did not get a refund DO NOT USE THIS APP
T

They charge you for Wolt without your

They charge you for Wolt without your consent They just charged me 4 99 euros without my consent by using my paypal account Also support says call police we don t do anything for you Will remove this and use ubereats or other competitiors
J

Have changed their policy

Have changed their policy - no longer issue refunds on groceries unless you report the issue immediately always used to allow 2 weeks or even more I m now 50 euros down Robbers
T

Yesterday s order

On November 23 2024 in the city of Maribor Slovenia I made an order through Wolt at the Miyabi restaurant The delivery man did not speak Slovenian and could not find our house I had to go to meet him As a result it turned out that in the order there were only 4 rolls in the avocado rolls set instead of 6 there were 5 rolls in the tuna rolls set instead of 6 there was no salmon rolls set at all and there was also no Tiramisu I contacted Wolt support they asked me to send photos Tell me how can I send a photo of the missing product I sent a photo of avocado rolls I had it As a result I was told that the restaurant had prepared and shipped the entire order and the deliveryman assures me that he delivered the entire order I received an apology In fact I was accused of lying They believe the courier s word but they don t believe mine Well I want everyone to know be careful with the delivery of WOLT in Maribor You may lose money
M

Wolt-Slovenia

Wolt-Slovenia - My friend ordered for me a gift The courier left it on the street and said he tried to call me and sent me sms I never received any sms Long story short the courier could have easily taken the photo and keep the order But Wolt refused to return my money My spend is usually 3k year and they are willing to lose the business for 40-50 which is not even 2 of my spend Thats what I call smart business

About Wolt

Wolt liefert von den besten Restaurants und Geschäften in deiner Nähe.

United States

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About Wolt

Wolt: Lieferservice für Restaurants, Märkte und Shops in Deutschland

Wolt ist eine Plattform, mit der du genau das findest, was du brauchst, und dir liefern lässt – ob nach Hause oder ins Büro. Die Webseite wolt.de bietet eine Schnittstelle für unterschiedliche Nutzer: von Verbrauchern, die Restaurants und Geschäfte suchen, bis hin zu Partnern, Kurier*innen und Händlern, die über Wolt ihr Geschäft ausbauen können.

Für Verbraucher: Lieferdienst für Restaurants und Geschäfte

Wolt verbindet dich mit einer Vielzahl von Restaurants, Supermärkten und Shops in deiner Nähe. Die Plattform ermöglicht es dir, Produkte online zu entdecken und dir diese bequem liefern zu lassen. Ein zentrales Angebot sind frische Lebensmittel, die direkt zu dir nach Hause oder auf den Arbeitsplatz geliefert werden. Für neue Nutzer sind zudem 0€ Liefergebühren verfügbar, wenn du gespeicherte Adressen nutzt.

Für Händler und Geschäfte: Wolt als Wachstumspartner

Händler und Restaurants können mit Wolt ihre Reichweite erhöhen und neue Kund*innen gewinnen. Die Plattform übernimmt den Großteil der Logistik, Zahlungen und Werbung – darunter auch personalisierte Kampagnen, Werbeanzeigen und Retargeting. So können Betreiber:innen ihren Umsatz steigern, ohne sich um die technischen Details kümmern zu müssen. Wolt arbeitet nach einem risikofreien Modell: Die Anmeldung ist kostenlos und du kannst jederzeit kündigen.

Für Kurier*innen: Flexible Arbeit und faire Vergütung

Wolt bietet Möglichkeiten, als Kurier*in selbstständig zu arbeiten. Du legst deinen eigenen Zeitplan fest und lieferst zu deinen gewünschten Zeiten. Das Unternehmen bietet einen festen Tarif, Erstattungen für Fahrzeug- und Gerätekosten sowie Trinkgelder. Zusätzlich kannst du durch Wolt+ von 0€ Liefergebühren profitieren. Die App ist preisgekrönt und in mehreren App-Stores gut bewertet.

Zusätzliche Produkte und Services

Wolt umfasst mehrere Servicebereiche, darunter Wolt Drive (für schnelle Expresslieferungen im E-Commerce), Wolt Market (für den Lebensmittel-Lieferdienst), Wolt+ (für Nutzer-Vorteile) und Wolt for Work (für Lieferungen ins Büro). Auch Geschenkkarten und weiterführende digitale Services sind Teil des Angebots.

Technologie, Sicherheit und Nachhaltigkeit

Wolt setzt auf eine mobile App mit einer hohen Nutzerbewertung und arbeitet mit Partnern in verschiedenen Städten zusammen. Das Unternehmen legt Wert auf Sicherheit, Datenschutz und Nachhaltigkeit sowie auf den Schutz der Verbraucher durch transparente Richtlinien und einen reibungslosen Kundenservice.

Zusammengefasst bietet Wolt eine digitale Plattform, die drei Hauptgruppen anspricht: Verbraucher, Händler und Arbeitsnehmer. Durch Lieferdienst, Marketingtools und flexible Arbeitsmodelle will das Unternehmen sowohl den lokalen Handel als auch den Alltag der Nutzer vereinfachen – mit Fokus auf Geschwindigkeit, Zuverlässigkeit und digitaler Erreichbarkeit.