Ygp Reviews

Whilst the call centre staff have been friendly and communicative they seem to be prevented from speaking to the meter changing team which is apparently a third party We have been without gas at a site with multiple tenants for over a week now and despite multiple calls and at their request emails with pictures of the documentation from Cadent regarding YGP s meter as well as a separate gas engineer informing me that they are not allowed to work on it as the meter belongs to the provider we still haven t even been told when someone will be out to repair the fault and as it is a gas leak on their meter we cannot switch the gas back on I have given them 2 stars as I don t believe it is the fault of the staff I have spoken to but they seem to be unable to do anything to resolve the problem directly

Give more help to its customers

Lamla was very polite and tried to help with my query her customer service was very good however I am still confused regarding my latest invoice and don t think it s correct

I would like to receive paper statements

Pleasant Helper I asked for 3 copy invoices only 1 was the right one

Admin is terrible Despite giving YGP my reading the invoice still arrived with estimated costs

never have we paid the bills we are paying with you guys double in price not going to last long with you guys think we shall be moving asapyou said it would be cheaper so that s a lie

The invoices I requested were not sent - the email was not read correctly by your staff

Very difficult to speak to someone who understood enough about the finances eventually got through to a helpful person but had the impression more training was needed Also disappointed that YGP don t offer an export tariff for surplus power from solar panels

You have failed to provide me with a proper bill since I joined you in September saying you have not received a final reading from E-on which they insist they have sent They have sent me the final reading John Bontoft Acc No YGP500508163