Ygp Reviews

Yorkshire Gas and Power | YGP

ygp.co.uk
3.55
136 reviews
Great Rating
Based on 136 user experiences

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Rated 3.55 out of 5 by 136 Happy Customers

41.9%
14.7%
14.7%
14%
14.7%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 136 reviews

YGP receives consistent praise for helpful, patient, and professional customer service, with quick phone responses and effective problem resolution. Conversely, recurring complaints target billing and admin issues, including inaccurate estimates, delayed or missing bills, and aggressive debt recovery. Several long-standing customers also report being misled about contract terms and prices by brokers or sales staff. Overall, service quality is viewed positively, but operational reliability and billing transparency remain significant concerns.

What customers love
  • Helpful customer service
  • Quick phone response
  • Patient and professional staff
  • Effective problem resolution
  • null
Common concerns
  • Inaccurate bill estimates
  • Aggressive debt recovery
  • Billing and admin issues
  • Misleading sales practices
  • null

Last updated 2 months ago

C

Answered very quickly and solved my

We had a login problem because the email address was not correct we also needed to delete some email contactsThe agent was very helpful and knew what she was doingEverything got resolved
R

Very helpful agent

lovely guys with great customer service and what made it great is he recapped everything as the call went along
T

Very patient and professional handling

Answered very quickly and solved my request
J

Very informed and helpful assistant

Very helpful agent who patiently explained my account for me and sent a link so that I have a portal to easily upload my meter readings
K

Very helpfull service by Sharndre

Very patient and professional handling of my query on our electricity invoice which had gone into credit 5 out of 5
B

Nice and clear A nice lady to talk too

Very informed and helpful assistant Gave me all the information I needed Phone was answered pretty quickly
K

Aimee the customer services staff is

Very helpfull service by Sharndre Krynauw
T

Very polite

Aimee the customer services staff is very helpful
M

Amazing help and support

Very polite gave us all the help we needed and explained effectively the things we needed to know Very courteous thank you
P

person very helpful and explained well

Amazing help and support Ms Latara was very helpful and friendly great customer services

About Ygp

Yorkshire Gas and Power deliver highly cost effective business energy to organisations with Electricity and Gas products

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