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HTR Care

United Kingdom · Member since Aug 2025
2 Reviews
3.0 Avg Rating
0% Positive

Reviews by HTR Care

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Travelgenio logo
travelgenio.com
3.0 ★

Booking recent trip through

Booking our recent trip through Travelgenio was a bit of a mixed bag. The initial price was very competitive, which is what drew us in. However, the booking process itself felt a little clunky and not as intuitive as some other sites. The main issue was with customer service; when I had a question about my itinerary, it took a couple of days to get a clear answer. In the end, everything worked out fine and the flights were as booked, but the experience wasn't as smooth as I'd hoped. You get what you pay for, I suppose.
Travelgenio logo
travelgenio.com
3.0 ★

Booking recent trip through

Booking our recent trip through Travelgenio was a bit of a mixed bag. The website was easy enough to navigate, and we found a decent flight deal to Lisbon. However, the communication after booking was frustrating. It took several days to get our e-tickets, and the one time I needed to call customer service, the wait was very long. The trip itself went fine, but the pre-travel anxiety could have been avoided with clearer, faster updates. It worked out, but the process wasn't smooth.

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3.0
Based on 2 reviews
5 ★
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2 ★
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