Reviews by William Thompson
Real customer experiences and verified feedback.
Same engineer again this year
Second year running we've had the same chap come out and he remembered which boiler we have. Explained the boiler warranty situation clearly and didn't try to sell me anything I didn't need.
Positive Experience
consistent engineer
knowledgeable staff
clear communication
no upselling
boiler warranty advice
Quality that lasts
The units are heavy duty and the finish hasn't scratched despite daily chaos. Sean designed a clever corner pull out that we use constantly. Worth every penny.
Positive Experience
heavy duty quality
scratch resistant finish
clever design
good value
daily use durability
Quick and hassle-free
Placed my order, got confirmation straight away, and everything arrived securely boxed. Very easy shop to deal with.
Positive Experience
fast order confirmation
secure packaging
easy to deal with
hassle-free experience
Friendly team made it easy
i was nervous about equity release but the lady on the phone put me at ease. She explained the fees clearly and sent a summary by email (she even sent a follow‑up text). The whole thing took about six weeks. Good experience overall.
Positive Experience
friendly staff
clear fee explanation
good communication
smooth process
reassuring service
Efficient service, minor delay
Delivery was a bit later than the scheduled slot due to traffic, but they called to let me know and still placed the mattress in the bedroom.
Positive Experience
efficient service
minor delivery delay
proactive communication
professional setup
Support chat never resolves!
Contacted support three times about a missing credit and each chat ended with the same scripted reply. The agent refused to transfer me to a supervisor and told me to screenshot the conversation (the transcript never arrived). Still waiting for a refund after two weeks.
Critical Review
unresolved support
scripted replies
no supervisor escalation
missing credit
refund delay
quick turnaround on a date change
Needed the departure pushed back a few days and they sorted it the same afternoon (I emailed pretty late, past 10pm). The agent was polite and clear about what had to happen next. I had to ping them once for a follow up but the new document came through fine. The reference still checked out after the change.
Positive Experience
fast turnaround
date change handling
polite customer service
minor follow-up delay
document accuracy
Second time using them, no complaints
Used this company before for my old flat and came back when we bought the house. Same friendly service, no pressure on the visit to choose your flooring and they had samples to hand so I could compare against my furniture. Fitted the living room and stairs in one morning, tidy job and they took all the packaging away with them.
Positive Experience
friendly service
no pressure sales
fast fitting
tidy workmanship
repeat customer
