Reviews by William Thompson
Real customer experiences and verified feedback.
Sorted my car repair within the hour
My MOT failed on short notice and I needed cash for the garage. Filled the form in on my phone during my lunch break, got the nod almost straight away and the money was in my account before I'd finished my sandwich. Couldn't ask for much more than that.
Positive Experience
fast approval
quick funding
emergency cash
easy application
car repair
Helpful team from start to finish
rang up with a bunch of questions before booking and the lady on the phone was patient. surveyor arrived on time and explained things in plain english. report came back detailed with cost estimates for repairs. would use again.
Positive Experience
helpful phone support
punctual surveyor
clear explanations
detailed report
cost estimates
Roller blind fits perfectly in recess
The roller blind for the kitchen recess was made to the millimetre. Installer Karl (120045) was friendly, explained the chain safety clip and took all packaging away.
Positive Experience
perfect fit
made to measure
friendly installer
safety clip explained
packaging removed
Poor communication about my return
The camera itself was in good condition and the return form was easy to find. After sending it back, I had no update for six days and the refund only appeared ten days later. That left me seriously annoyed, especially as I had to chase twice for an answer.
Critical Review
poor communication
slow refund
return process
chased for update
good product condition
A useful check before shopping
I check Boostworks before buying anything and recently moved a cashback balance towards a gift card. The money showed straight away and the redemption took under a minute. The app can be a bit fiddly on my older phone, although their team helped when I got stuck.
Positive Experience
cashback redemption
instant payout
fast redemption
helpful support
app usability on older devices
Quick and easy house sale
Claire handled my conveyancing and answered every question I had. The sale went through sooner than I expected.
Positive Experience
conveyancing
quick house sale
responsive communication
answered questions
exceeded expectations
carpetstudio-trades.co.uk
Quick fitting and tidy work
Ordered on the Monday and had it down by the Friday, which suited me fine. The lads took their shoes off and hoovered up before they left. Bit of a wait in the shop to get served but the guy looking after me was sound once he got to me.
Positive Experience
fast delivery
tidy workmanship
courteous staff
short wait in store
good service
Quick and well organised
My son and I booked the arrangements on Monday and everything was ready by Friday. The team kept in touch and made sure he was included at every stage.
Positive Experience
quick service
well organised
good communication
fast turnaround
customer involvement
Account set up done in minutes
Called early morning and the line picked up instantly. The rep confirmed my details and opened the account while I was still on the phone (had a coffee). Teh whole process took less than five minutes and I got the welcome email straight after.
Positive Experience
fast account setup
instant phone support
quick process
welcome email
efficient service
Told to expect a call, never came
Advisor said a doctor would ring within 2 hours about my dads chest pain. That was yesterday afternoon and nothing yet. I chased it twice and each time got told to keep waiting. No good for anyone who needs help quickly.
Critical Review
missed callback
long wait
poor follow-up
urgent care
chest pain
