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Published May 12, 2025
Musely Reviews
I’ve had a really frustrating experience with Musely, and based on what I’ve read in other Musely reviews, I’m not alone. I canceled a soon-to-expire prescription through their app after getting a reminder it was ending soon. I even got an email confirming the cancellation. Despite this, Musely charged me and shipped the exact same medication just days later — one I had already received the week before. There’s no live customer support, and getting help is almost impossible.
Their return policy is confusing and, frankly, unfair. If a product irritates your skin, you still have to use it for 60 days just to qualify for a refund — even if it's clearly making your skin worse. I also had a situation where they changed my prescription after I paid and then refused to refund the full amount, keeping a $20 “doctor” fee.
From my experience and others’ shared in these Musely reviews, it feels like the company prioritizes profits over patient care. I strongly recommend researching thoroughly before committing, and make sure you’re aware of their strict and unclear return policy.
Their return policy is confusing and, frankly, unfair. If a product irritates your skin, you still have to use it for 60 days just to qualify for a refund — even if it's clearly making your skin worse. I also had a situation where they changed my prescription after I paid and then refused to refund the full amount, keeping a $20 “doctor” fee.
From my experience and others’ shared in these Musely reviews, it feels like the company prioritizes profits over patient care. I strongly recommend researching thoroughly before committing, and make sure you’re aware of their strict and unclear return policy.