I recently had a frustrating experience with Musely that I felt compelled to share. After canceling my soon-to-expire prescription through Musely’s app

I recently had a frustrating experience with Musely that I felt compelled to share. After canceling my soon-to-expire prescription through Musely’s app — and even receiving an email confirmation — I was shocked to be charged and shipped the same medication just days later. Despite having screenshots of both the cancellation and previous shipment, I was unable to reach any real support to resolve the issue. Their return policy is extremely rigid and not clearly disclosed up front. If a product causes irritation or doesn’t work, your only option for a refund is to continue using it for 60 days, which seems unsafe. I also learned they charge a $20 doctor fee that’s non-refundable — even if they change your prescription without your full consent. After my experience, I regret not checking Musely reviews more thoroughly. Their customer service is practically non-existent, and getting a refund feels impossible. I’m now filing a complaint with the BBB. I urge others to research thoroughly before making any purchases.