I recently had a frustrating experience with Musely that made me question the company’s customer service and refund practices.

I recently had a frustrating experience with Musely that made me question the company’s customer service and refund practices. After receiving a prescription on April 27, 2025, I promptly canceled the auto-renewal on April 29 through their app—backed up with screenshots and email confirmation. To my surprise, Musely still charged me again and shipped the same prescription just a week later. Their cancellation process seems unreliable, and trying to reach a real person for help was impossible.

Musely’s return policy is also incredibly restrictive. If the product irritates your skin or doesn’t work, you're either stuck with it or required to continue using it for 60 days to qualify for a refund—even if it's visibly harming your skin. That feels unreasonable and unsafe.

Additionally, their system seems misleading. They charged me for a doctor-prescribed change I didn’t agree to and refused to refund the full amount, citing a $20 doctor’s fee. Overall, I regret not reading more Musely reviews before purchasing. For anyone considering it, I recommend doing thorough research and understanding their policies before committing.