I recently had a disappointing experience with Musely that I feel is important to share.

I recently had a disappointing experience with Musely that I feel is important to share. Despite canceling a soon-to-expire prescription directly through the Musely app (with both a screenshot and email confirmation as proof), I was still charged and shipped the exact same medication just days later. What's worse is that Musely's customer service has been nearly impossible to reach, leaving me with no resolution and duplicate charges.

Additionally, their return policy is extremely rigid and not clearly disclosed during the ordering process. If the product causes adverse effects, you're either forced to continue using it for 60 days to be eligible for a refund or accept the financial loss. In my case, the prescription was changed by their doctor without my consent, and they still kept a $20 fee even though I never received the product I wanted.

Sadly, I wish I had read more Musely reviews before placing an order. Many users are reporting similar issues: auto-renewals after cancellation, limited customer service options, and lack of accountability for billing and product concerns. If you're considering Musely, I recommend doing thorough research and being cautious with any prepayments.