I recently had a frustrating experience with Musely that made me question their transparency and customer service.

I recently had a frustrating experience with Musely that made me question their transparency and customer service. After receiving a prescription on April 27, I canceled the auto-renewal two days later via their app, with email confirmation and screenshots to back it up. Despite this, Musely charged and shipped the exact same prescription again within a week. Their return policy is restrictive—if a product doesn’t work or causes irritation, you're either out of luck or forced to continue using it for 60 days just to qualify for a refund, even at the risk of skin damage. I also noticed that trying to contact a real person for help is nearly impossible. Based on my experience, and reading through other Musely reviews, it seems I’m not alone. I strongly recommend researching the company thoroughly before committing, especially since they require prepayment and don’t clearly disclose refund limitations during checkout. I’m now filing a complaint with the BBB. Consumers deserve more honesty and accountability from telehealth providers.