Abebooks Reviews

AbeBooks | Shop for Books, Art & Collectibles

3.57
140 reviews
Great Rating
Based on 140 user experiences

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AI Review Summary Based on 140 reviews

AbeBooks receives praise for its extensive selection of rare and out-of-print books, competitive pricing, and responsive customer service that resolves issues. Many customers appreciate the convenience of finding hard-to-locate titles and reliable delivery. However, a recurring theme involves inconsistent book conditions not matching listings, leading to disappointment. Problems with individual sellers, including shipping delays, incorrect tracking, and cancelled orders, also appear frequently in user feedback.

What customers love
  • Great selection of rare books
  • Competitive pricing
  • Responsive customer service
Common concerns
  • Inconsistent book condition
  • Problematic sellers
  • Misleading descriptions

Last updated 2 months ago

S

Not impressed

The confirmation of the order was efficient The bookseller was Blackwell The book took nine days from ordering to being sent out Royal Mail delivered 12 days after the order The new soft cover book was not very well packed the returns were inadequate The book was received with the bottom edge of the cover and the first few pages also bent Not how I would buy a new book from a shop
C

Honest organisations allow for feedback

Steer away from musicmagpie com Book arrives without dustjacket though description doesn t say there isn t one then I m expected to pay shipping costs returning a book I was incorrectly sent out Go figure The lack of a feedback system with Abebooks is just a way of covering themselves and of keeping potential buyers from finding out who the crap sellers are It s all about kick backs and commissions regardless
C

Garden City Books

Received a book from Garden City Books through AbeBooks marketplace It was desribed as Clean interior with no inscriptions marks or tears but in reality it had over 170 seperate underlinings in the first thirty pages They now have a big black line through them on my online booksellers spreadsheet
L

Paid over 35 for a book that came with

Paid over 35 for a book that came with an invoice from the seller for 2 96 Big profit AbeBooks
R

Not the best buying experience I won t be rushing to buy from them again

Update 21 02 2022 Since the below review I have had contact from customer services who have arranged a full refund so I have added another star to my review I am unlikely to buy from them again but they at least refunded me eventually The book I ordered arrived and it was written in German I am in England The seller is in England Nothing in the description stated that the book was written in German When I complained I was told the book I received matched the ISBN and was therefore correct for what I received In over 100 books I ve ordered online I ve never checked the book language with the ISBN - I rely on the sellers description and location and have never had this problem before I ve therefore returned the book for a refund at my cost I ve had no response so far and have also not had my refund What makes it worse is that this was a book for my daughter who used her birthday money to buy it obviously I ve reimbursed her and I ve taken the hit I wish I d checked here first and seen how truly awful this seller is Avoid AbeBooks if you can unless you love shockingly bad selling tactics and customer service - in which case you ve hit jackpot with these
J

Ordered 4 books on offer

Ordered 4 books on offer 3 arrived but one did not No reply from the seller and not followed up by Abe Books despite their acknowledgement of my email query
A

Overall bad experience

Overall bad experience I waited 3 months for my book and had to reach out to the support team which proceeded to tell me that I was the one that should be looking for the book xDIn the end they did give me a refund so at least there s that I do not recommend it AbeBooks you need to do a better job
S

books ordered come later if at all

books ordered come later if at all Just waited for an order that didn t come they answered that they will ship it again tomorrow So they probably never sent it before And now I have to wait another week or two Totally unrealible
H

AbeBooks UK - a company in decline

AbeBooks UK my favourite company since 2016 until they exposed me to the worst bookseller ever My new and expensive book arrived with a long thick gluey streak down the front cover with part of the envelope adhering to it too Never seen worse The gluey flap of the cardboard envelope had been tucked inside adhering to the book instead of being glued to the outside of the envelope I asked for a replacement Seller gave me a refund I wanted quality and service not a refund Lied to me about their replacement policy two different versions from two different staff I expected AbeBooks UK to ask them how dare they send one of their customers a book in that state It was wrecked at point of dispatch They supported the bookseller instead Offered me a discount and apology Don t want either I think that regardless of any replacement policy the damage was so severe that I should have received a replacement AbeBooks UK exposed me to this bad seller AbeBooks UK threw me under the bus for the seller I can no longer trust them to vet their sellers and will do it myself A good company heading downwards
J

Noisy Vehicles Board Book

Ordered an out of print Noisy Vehicle board book my young grandson had wanted Was classed on site as very good Book delivered promptly as promised However three of the interactive buttons do not work In my view this fault should have been pointed out in the sellers description

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