Agences Reviews

Absolutely abysmal service at the Caisse d Epargne bank in Orthez France

Yesterday I travelled approximately eight kilometres from my house in France to Orthez I had a transaction I needed to make from my account at the Caisse d Epargne to pay a bill for services that I had received recently The company that I wanted to pay has an account with a different bank in Orthez Before setting off to the bank I checked the website and found that the bank s afternoon operating hours were from 1400 hours until 1800 in the after lunch period I left my house at approximately 1630 hours and arrived at the bank around 1645 hours Immediately upon entering the bank I noticed that only the entrance foyer was open to members of the public thus allowing access merely to the ATMs and a paying in machine The rest of the banking area was shut off by floor to ceiling reinforced glass panels plus a door with a bell attached to it Underneath the bell s button was a note requesting customers to push the button if they had arranged a rendezvous I had not made any such pre-arrangement so I knocked on the glass A minute or so later an official of the bank opened the door and enquired whether or not I had made an appointment I replied that I had not He stated that he was unable to help me because the bank was closed I drew his attention to the fact that the bank s website stated that its opening hours were from 1400 hours until 1800 hours He said that the afternoon hours were for rendezvous already booked I told him that there s no mention of that being the case on the website I asked if I might arrange a rendezvous just then as it was clear he was available and that I was willing to wait if someone else had to perform the transaction on my behalf This was not possible he said and that I must return in the morning between 0900 hours and 1230 hours I suggested that it would be more convenient for me to return in the afternoon but he insisted that I return in the morning Extremely unhappy with this outcome I returned home Today I travelled to Orthez again and on this occasion the whole front space of the bank was open A male cashier was seated behind a desk and I explained what I wanted the bank to do on my behalf The transaction was completed for me Then I drew his attention to the fact that several months ago I had emailed my so called contact at the bank to request that a recurring debit be cancelled After several months I am awaiting a reply I am pleased to report that this cashier cancelled the recurring payment When he had completed these tasks I requested to speak to a representative in a management position because I wanted to make a complaint about the manner in which my wishes had been handled He excused himself to retrieve documentation from a printer and gave me copies to sign I then thought he was going to summon someone to speak to me but he turned to speak to the customer behind me I was astonished took my paperwork and left the premises The service I received is hard to summarise Perhaps I might commence with - Absolutely abysmal Not caring a jot for their clients And if possible grammatically From WORSE to WORSER J Roy