Americasbest Reviews

I have been going here for plenty of

I have been going here for plenty of years and I am very satisfied with service I receive and they have great customer service and prices Thanks

Cost effective and friendly

I was able to get a quick appointment for a contact exam The doctor was awesome and was able to figure out my needs without too much hassle Costs were low and I didn t have any issues at all

First Time Glass Wear

I went in to get glasses for the first time in my life They were really friendly and hospitable Doctor was great and fast They had top notch machines and even showed me what the inside of my eyes looked like Would definitely recommend

When someone goes above and beyond for

When someone goes above and beyond for you It should be recognized That s why I am writing about Katlynn Tyler I am from out of town and don t have an eye dr here I started having vision problems and pain I made several calls and couldn t get an appointment for a month Until I spoke to Kaitlynn she spoke with a nurse where she works and determined that I shouldn t wait to be seen Katlynn then spent a lot of time calling many places until she found me an appointment for the next day I can t thank her enough for what she did Katlynn is a true asset to her field

Manchester Ct Store is Recommended by Me

The store I m writing about is in Manchester Ct and I had a very good experience there as the staff is both friendly and efficient I had to change lenses and one of my frames but it was no problem and I m very satisfied with the glasses I bought Also the brown tint is excellent for both day and night

I paid 99 for a contact lens exam

I paid 99 for a contact lens exam They told me that with their exam I had to try their house brand of contacts They were uncomfortable and my vision wasn t improved I brought all of their starter items back and asked for a copy of my exam results They stated that I couldn t have the results of my exam until I came back for another exam After a heated conversation they offered to repay my 99 This is at best crummy customer care and very probably illegal

Montgomery Village- DON T GO

My visit to the Montgomery Village Md location has to be the worst customer service experience of my life The experiences with the pre-screen and doctor were both fine but it all went very bad with an incredibly rude and entitled employee selling frames The employee continually lied about pricing and couldn t explain the price breakdown for frames lenses extras etc The manager had to get involved and the employee basically called my minor daughter and me liars when we questioned the ever changing prices she gave us The employee threw papers at us and stormed away I decided to leave immediately and the manager slow rolled letting us pay for an exam and became incredibly rude This is by no means the worst part of my visit to this location I cannot give this location a low enough review

One of the worst places to work

One of the worst places to work not alone purchase glasses and contacts Orders incorrect customer service sucks Sadly the poor service is from the employees who have been with the company for years What type of examples are being set for the new employees Corporate should really investigate the 7000 Forest Avenue location in Richmond VA it s a very tense environment There s this old lady who works there Lyneer OMG simply unbelievable someone as old as this lady with such a negative attitude rude and laughs out loud like a witch simply insane The store manager the guy with white hair another nut case Never knows what s going on can never get him on the phone to handle customer complaints never at work always off or scheduled to leave early What s the point of being a manager if your never at work to oversee the company or job you manage Corporate Office if your reading this review you need to check on the company you represent Don t be lazy get off your assess and go see what s going on