Avis Reviews

Nearly all car rental companies come out badly on these kinds of reviews so you end up going on your own experience I d rented from Avis in England a few months ago so I went with them though they are long way from the cheapest On the good side I did get the model I d actually booked this is not common the staff were polite though there was some messing about with who dealt with Avis and who with Budget So far so minor and happily it wasn t very busy so I didn t have much of a wait Returning the car was more hasslesome involving some pretty unnecessary queueing just so an agent could tell me all the paperwork was completed The key problems were a the car was malfunctioning - a problem with the drive train which made the car judder under load This didn t show up in the kind of slow driving you do when in unfamiliar situations and I first thought it was road surface I had to get to Monaghan and didn t have time to get the car replaced so did the 300 km round trip wondering if I would make it backb they actively disabled the in-built satnav so they could attempt to charge me extra for it Outrageous gouging IMO given the car came with itc charging the whole 2000 euro excess to my card at time of rental This is just another way of pressuring you into taking their overpriced extra insurance--------Just responding to the Avis comment though I m not sure why I m bothering I don t see much point in providing you more detail about the car and the rental agreement This just gives me work to do with no benefit to me You should have better quality control methods which prevent faulty cars being provided to new renters I don t remember seeing the proposition that you would charge the whole of the excess to my credit card at the beginning of the rental though no doubt it was there somewhere in the documentation My complaint is that you were doing it AT ALL This means that you already have my money and I have to fight to get it back from you Totally unreasonable transfer of liability in my opinion I note that you don t comment on your trick of disabling the supplied sat nav feature so you can unreasonably try to charge me to put it back again

Be careful with undisclosed charges We hired a car for 3 days whilst visiting family from Knock Ireland West we had paid the zero excess insurance upfront During pick up we weren t made aware of the Roadside and Windscreen insurance which the advisor had added without informing asking us verbally he asked me to sign a document which I should have read though I didn t notice the charge and he did not highlight it Within a few days we had an extra charge for 16 it was only once I disputed it the reason came to light It s a really underhanded business practice and one we will watch out for in future I contact the Customer Care Team however it really is my word against theirs We have vowed to never use this firm again The car we had was a Renault Cleo basic but it did the job we needed from it

Watch out for the Insurance scam When renting in Ireland from Avis you can deny Avis s insurance if you credit card provides this service HOWEVER they will put a 2500 euro hold on your credit card if you use your credit cards insurance If you dont use your credit cards insurance it is 40 euro a day for Avis s insurance which does not cover wheels and rims which is also another insurance service they offer So insurance from and Avis is around 60 euros a day on top of your rental cost Actual car was clean and serves its purpose

i found collecting the car was very easy and man behind desk was helpful Returning car was very different there were 4 men in the hut they stopped talking and continued to stare at me one had feet on counter no shoes Another spoke but was walking away i said i didn t catch what he said just looked at me and said nothing They never checked car i felt intimidated there was no customer service they didn t say thank you or hoped i would use AVIS again I hope i don t have to especially at KNOCK airport

Dodgy company with mysterious charges and bills that suddenly turn up 2 months after services rendered I just got an additional bill docked from my credit card account with no explanation no written receipt or invoice breaching EU consumer protection laws Sent an email but they take ages to get back to you and their phone service is dreadful I will be consulting my solicitor to take legal action Stay away

Quoted an estimated price 231 12 euro on pick up rental went up to 348 62 vat in euro Other charges 125 vat in euro plus another other charges 120 69 I did accept to pay for additional insurance this is over 82 euros per day Will not use Avis again