Backmarket Reviews

Hello I have horrible experience as a customer with this company I have ordered and payed for the phone 3 weeks ago and still didn t receive it There is some issues with the shipment I am in the e-mails exchange for days already and still there is no clarity on the date when I will be able to receive the order I have never experienced such troubles while ordering in internet It is unacceptable I am a patient person and have time for all this emails exchange but it is too much even for me

This site doesn t respect the language spoken of the client They even don t know which language is spoken in certain countries and therefor insult it s inhabitants Their customer service of contact option is far hidden and impossible to find on their webiste But when I finally got to reach them they lied about languages and treated people in a condescending patronising manner They simply neglect mother tongues and force people to use other languages You cannot trust this site Really incredible in the 21st century Discrimination of the majority of the population in a country

Completely untrustworthy Terrible service Can t even speak the language I requested I received a MacBook Air that turned on once and then when restarted never turned on again I suspect it was defective when it was sent However in their OWN TERMS OF REPAIR they say that YOU DO NOT HAVE TO INCLUDE THE CHARGER So I didn t I expected a repair IF THERE WAS ANY DOUBT FOR THEM THAT THERE WOULD BE ANOTHER SOLUTION THEY SHOULD NOT HAVE INCLUDED THOSE INSTRUCTIONS THIS IS NOT ANYONE S FAULT BUT BACKMARKET S BACKMARKET IS RESPONSIBLE FOR THEIR OWN COMMUNICATION NOT ME AND NOT ANYONE ELSE Now they say that if they do a refund they won t refund me the full amount Well if they had just not said to leave out the charger when shipping then I would have been fine with shipping it I have absolutely no use for it otherwise If they need the charger that bad then they should SENT ME THE SHIPPING MATERIAL AND TICKETS so that I can ship it to them without wasting MY time and MY money buying boxes and printing stickers like I had to do when I sent back THEIR faulty computer in the first place If they resolve this issue in the correct way I will be happy to change this But for now all I can say is they re extremely over rated and their behavior is criminal

Very good publicity that s all Especially don t buy the guarantee it s a scam On top of the payment they will ask you to pay a Franchise when you need a repair You pay it and then wait for a prepaid envelope to send your phone in repair And wait And wait The centre de reparation the closest to Brussels is in Charleroi never came back to me after two months You send emails and they tell you they can t even refund your franchise let apart the cost of the insurance I am now charging my friend lawyer to sue them in court I don t see what else I can do

Bad customer service

Back Market did not honor its commitment to replace or refund a defectous IPhone

The battery is in bad condition

The worst service I have ever gotten I ordered with fast delivery a new iphone 13 to find out a week later it was lost and not delivered to me I communicated that I need it fast and I need the situation to be resolved but was left for 2 weeks waiting with no response from anyone with update on my purchased phone

Terrible shipping ordered an iPad They are supposed to ship it within 24 hours Not deliver just ship It has been over 48 hours and it hasn t even been validated Never buying here again Not worth saving 20 go on bol or coolblue for fast shipping and almost as good prices edit found better ipad brand new for cheaper and next day shipping on amazon never buy anything here

Composants de mauvaises qualit