AI Review Summary
Based on 86 reviews
Customers consistently report a very easy, quick, and straightforward booking process with helpful and responsive customer service. The platform is described as easy to navigate, and the insurance packages are frequently noted as being good value for money. While most experiences are highly positive, some reviews mention issues with claims processing and website crashes during purchase. Overall, the ease of use and affordability are frequently highlighted strengths.
What customers love
- Easy to use website
- Quick booking process
- Helpful staff
- Good value
- Competitive rates
Common concerns
- Claim delays
- Website crashes
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Last updated 3 days ago
D
denise fitzpatrick
So pleasant and easy to deal with No request was too difficult or too outlandish I had a lot of problems dealing with other insurance companies who had restrictions around return tickets and volunteering or working while away Let s hope they re as good if we need them while away All indications are good so far Highly recommended
C
Customer
Easy to apply
Very easy to navigate when purchasing the insurance compared to most other insurance providers s websites Overall process too 5 mins
V
Victor C
Excellent staff
Easy to apply Very quick
C
Customer
No Hassel
Excellent staff great deals I am very happy -
C
Colm Connelly
I just got travel insurance the day
No Hassel Straight forward Insurance
J
John Kent
Very quick and easy to do online
I just got travel insurance the day before I left and found backpackers to be very helpful giving me all the information I needed
C
Customer
Great experience
Great experience since it is very easy to find your way around and buy insurance I bought a one year backpacker insurance for a very decent price Haven t made any claims yet so not sure about that side of business but hopefully it will be alright
S
Sonja
They were really helpful and super fast
They were really helpful and super fast acting I had to amend an error on my policy twice one error on their side and one on mine but both times the issue was resolved without any hassle and sorted almost instantly They also offer the most reasonable pricing for graduate visa insurance
C
Customer
Had some issues regarding my insurance
Excellent cover as very hard to get cover anywhere
M
Mary Nestor
Easy to use and easy to contact if any
Had some issues regarding my insurance coverage Gave the phone number a call Lady on the phone sorted me out in 5 minutes by updating my plan and helping me out big time I have had a really good experience with the company so far