Bahamasparadisecruise Reviews

All they want is your money and then

All they want is your money and then then the hell with you We will never cruise with you again

Very Disappointing NEVER again

I have NEVER been so happy for a vacation to be over Booked this 4 day Cruise Stay for myself and my daughter as a graduation celebration for her and birthday celebration for me On the ship Only thing Good was the Food Restaurant not the Buffet and the Comedian Loose Canon There was lots of musical entertainment but it was strictly for the young twerking crowd or Hispanic meaning the music was either raunchy rap twerk music or Hispanic Fortunately for me I do like Cumbia Salsa Reggae which they did not play but would have loved to hear some good R B or decent Hip Hop They actually had 2 Parties going on at the same time and they were both Rap Hip Hop and not the good Hip Hop either I got into a conversation with a couple who looked to be in their late 40s and they said the same thing what are we supposed to do if we want to dance and enjoy music When I booked the Rep put in an order for birthday cake on my birthday When I mentioned this on the ship they looked at me like I was crazy they had NO idea what I was talking about yet Birthday Cake it was clearly noted on my Travel Confirmation But I didn t press the issue and I just let it go I was looking forward to a better time on the island Uh Nope not happening So on the Island We left the ship around 10 30am and arrived on the island around 11am Room checkin wasn t til 3pm so we had to hang out on the beach til 3pm So we ate and walked around and walked around and walked around some more in 101 degree weather So comes time to check in We check in and get our luggage We trek our way down 4 buildings of course we were in the farthest building We get to the room and the room key doesn t work I asked one of the Housekeepers if she could open it and she said it s not the key it s the door Apparently she had mentioned this to someone before but it was ignored So we trek back past these 4 buildings again to Guest Services stand in line to explain to them the key is not working and mention what the Housekeeper had told me Guy swipes the key and said it should be working now S0 we trek our way back down past these 4 buildings AGAIN to our room and try the key AGAIN Key STILL not working So Housekeeper says they re sending Maintenance down So we re just standing outside the room and by now it feels like it s 150 degrees We re sitting on our luggage waiting for Maintenance who NEVER showed up Housekeeper said that I could get another room if I went back to Guest Services and I told her NO I m not walking all the way back up there again She said she would do it for me so she took my key and returned about 40 minutes later with the key to a new room The room they gave us was one they were still cleaning so we have to wait until they were finished cleaning it So Housekeeping is rushing trying to get it ready Finally they let us in and floor is still wet and all we could smell was a super strong overwhelming chemical smell Kid you not this smell was so bad it made my eyes water and nose burn and that was with the keeping the balcony door open and it lasted the whole time we were there But at least we had a room close to 2 HOURS later Now it s close to 5pm and we re in the room waiting for towels and pillow cases which took another hour I just went ahead and took a shower and dried off with the face towel Finally we had a room BUT the room they switched us to DID NOT have ocean view as advertised All rooms with Oceanview Yea if you get an Ocean View on the ship The view was of a little dirt road that lead to the beach No beach could be seen from that room balcony Entertainment was a DJ that closed up shop at 9pm 9pm WTH So when the music stopped you were basically on your own for entertainment go get another watered down drink and that s it NEVER AGAIN

I gave BPCL one star only because zero

I gave BPCL one star only because zero stars was not an option Bahamas Paradise Cruise Line are a bunch of criminals and liars Their web sales staff tell blatant lies and use bait and switch techniques to get a sale take payment and then refuse to honor what was agreed in the sale when you arrive at the terminal I booked a Cruise and Stay package for our wedding anniversary at very short notice As it turned out they had resumed the selling of Cruise and Stay packages to a devastated Island after Hurricane Dorian without even bothering to tell any of their own staff at the terminal Nobody on staff there knew and they thought we were making it up It took 30 minutes and a fully boarded ship before it was accepted that we were even booked on a Cruise and Stay After resolving the Cruise and Stay dilemma they then tried to change the previously agreed terms of sale On the web chat we had bought a fully inclusive on both the ship and at the resort hotel we had very clearly clarified that the AI was for both locations and were even told the only thing we would need to spend on the whole trip was on souvenirs They told as at the terminal that they don t sell all inclusive packages for the ship Even though the entire conversation was re-confirmed as being available in black and white and was reviewed by their staff whilst we were stood in the terminal actually proving that they had sold us a fully all inclusive package for the ship they refused to honor it Instead they tried to palm us off with five free drinks per person for the round trip so 2 5 drinks each per leg after we had paid for fully all inclusive on the ship quite the difference They were actually under the illusion that they were offering us a concession at that When I argued about this at the terminal the booking was cancelled They destroyed their customers vacation and wedding anniversary and left us stranded in the Cruise Terminal having wasted limited vacation time off work and already paid their ridiculous 75 valet fee to take our car away no they don t even offer self park at West Palm you have no choice but to be ripped off on valet parking So basically we had taken time off work completed a round trip journey from Melbourne to West Palm Beach for nothing My wife was in tears You will see that what BPCL do on the website bookings is to take your email address at the very start of the web chat Most reputable companies do that so that you get a clear copy of what is agreed at the end but BHCL don t send it out They even now still refuse to provide copies of what was very clearly agreed in my sale on their own website chat session - despite admitting it is still available and had been reviewed to confirm that all of my points were accurate I tried to contact BPCL after returning home to express my discontent and be properly compensated for my horrible experience Their Customer Service is a joke Their standard action is to just ignore you I ended up having to email half the company to get a response The senior Customer service representative who then called me to follow up was just pure slime No apology just extremely dismissive and rude Stating that there is no point going over the same old ground about how I was sold something which they then did not honor What they offered me was a free cruise to try and compensate for my bad experience stating we want a chance to put it right and show you how great we are Point of fact I would not take it I told them clearly that I will not give them opportunity to spoil more of my limited vacation time and I would rather take the equivalent value as cash This is not something they can write off for their screw up so they refused point blank I opened a case with Better Business Bureau to state the facts much as appears here and BBB published it on their site Then BPCL not liking the truth appearing out there it seems pressured BBB into removing the case from their website I don t actually want anything at all from BPCL now I certainly would not recommend them to anyone and I am happy to share my experiences here so that people can draw their own conclusions

Feel ripped off

After having cruises cancelled by other cruise lines due to covid we were assured by Bahamas Paradise Cruise Line that they met all the criteria from the CDC to sail in Dec 2020 They had 2 ships going to 2 different destinations We booked them back to back requiring a 1-night hotel stay between cruises We booked on 7 23 2020 with sailing dates of 12 14 and 12 17 We paid a total deposit of 200 for both cruises The 12 17 cruise was cancelled by them We cancelled the 12 14 cruise on 10 20 as it was not worth the trip This cruise was later totally cancelled by them We were told we would have a refund by 12 29 Never happened Then we were told we would have a refund by March Then we were given some garbage about having to wait 90 days not counting weekends and holidays Really This has more than exceeded 90 days Taking our money under false pretenses Could this be considered fraud Tired of the run around

Horrible terrible worst vacation experience ever

Pay for a cruise travel 4 hours to get to the cruise and find out it is not going that day Buyer beware if you book a cruise with this cruise line they may cancel it and never tell you until you show up to go on the cruise That was our experience We were given a phone number and sorry folks no cruise today

Greedy ship and a rip off

I m completely done This was my first and LAST TIME traveling with paradise cruise lines They are using covid as a business I m fully vaccinated had prof of vaccination and was told that I had to pay 25 for a covid test right when I got there no email was sent prior to this nor when I called I was informed of this They tried to butter it up by giving the 25 back in a voucher But the food was terrible the water is even gross And not to mention when I was trying to board back on the ship they again tell me I need another test done to board the ship And AGAIN NOT EMAIL OR TEXT WAS SENT I had to pay a total of 70 extra 20 for a taxi and 50 for a covid test and was NOT REIMBURSED IN ANY WAY I then complain to the front seat and they lady said she will write a stupid note so they can do better if you won a trip or just wanna go to the Bahamas DONT TAKE THIS SHIP just fly

THIS CRUISE LINE IS A RIP OFF

THIS CRUISE LINE IS A RIP OFF THEY GET YOUR MONEY IN A SECOND BUT IF YOU HAVE TO CANCEL BECAUSE OF COVID THEY SAID IF TAKE 90 DAYS FOR A REFUND ALSO TAKE HALF OF YOUR MONEY AFTER THE 90 DAY PASS ALL OF A SUDDEN IT WENT UP TO 120 THEY CONNECT YOU OVER TO ACCOUNT FOR INFORMATIOM AND SHE NEVER CALL BACK I HAVE CALLED EVERYDAY AND IT IS LIE AFTER LIE NO ONE CAN TELL ME WHEN OR IF I GETTING MY REFUND BACK

RIP OFF RIP OFF ANYONE IN FAVOR OF

RIP OFF RIP OFF ANYONE IN FAVOR OF JOINING ME WITH A CLASS ACTION AGAINST THESE PEOPLE I booked a cruise for July 10th 2021 They cancelled A couple of days before I USED their rip off partner uplift to pay for the cruise SO UPLIFT IS NOW CHARGING ME EVERY MONTH TO COVER THE CRUISE THAT I DIDNOT USE I WENT TO MY BANK AND CANCELLED THE CARD AND TMY BANK GAVE ME MY THREE MONTHS OF PAYMENTS

Our trip was canceled in March due to

Our trip was canceled in March due to COVID I have made dozen of calls to inquire of my family s refund and each time get excuse after excuse when speaking to the supervisor she continues to give misleading and FALSE hope of just throwing dates up in the air as to when to expect it called today 9 14 2020 I honestly do not feel they have any honorable intention of giving our money back at all I am told it can be as late as December Beyond furious I will continue to call because this cruise line is nothing more than a scam Customer Service Representatives are unprofessional and rude and could care less and the supervisors are just as rude and uncaring Please if you want to book a cruise I would suggest a more reputable cruise line with better customer service and a much higher level of professionalism