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Based on authentic user experiences
Michael Lotter
6730 reviews
N/A
1 year ago
Fantastic Experience
Fantastic Experience Highly recommended
Carol V
6730 reviews
N/A
1 year ago
I highly recommend Princess Cruises
I highly recommend Princess Cruises I was booked on a transatlantic cruise for end of April 2020 but it had to be cancelled due to the Novid-19 problems in the travel industry Princess immediately refunded my prepaid excursions then presented one of two optional choices for refunding the cruise I selected Option 2 which meant I would be refunded the cruise cost plus an incentive for inconvenience to be applied toward a future cruise It took almost 12 weeks but I received a full refund plus refund of travel insurance Princess cruises was working as much as possible to take care of their customers with these refunds but one can only imagine how long this process would take since the volume of passengers needing refunds was beyond what anyone could imagine With the number of ships in service times around 3-4000 passengers per ship does take time and patience Other cruise lines i e Norwegian RCL Regal MSC etc only offered refunds to be applied toward future cruises and did not offer cash refunds like Princess did I have sailed on the other lines but will seriously think again if I want to sail with them because they did not refund customers like Princess Cruises did On a second note any issues or problems I have experienced when on a Princess ship was taken care of immediately or to the best resolution possible
Christine Clarke
6730 reviews
N/A
1 year ago
Highly recommend Princess Cruises
We can t speak highly enough of Princess cruises We have been on several trips with them now both out of Southampton and the USA ports Having now clocked up well over 20 cruises with various companies Princess is a firm favourite for us Cost wise they re probably middle of the road-ish here in the UK They are certainly not amongst the cheapest but for our money they are far superior to some of the more expensive cruise lines that we ve tried We ve just returned from a Norwegian Fjords cruise on Sapphire Princess which holds approx 2600 guests The ship is glamorous as all cruise ships are and in very good decorative order We chose to eat in the International dining room at 8pm on second sitting The menu was varied and the food of high quality We did use the self service Horizon Court restaurant a few times when coming back from shore trips Again there was a huge variety of food plenty of it and good helpful service One of our party uses a walking stick and staff were always quick to carry his food to the table which was much appreciated Our cabin was cleaned and hoovered thoroughly everyday and our bed turned down each night There were live shows and various music venues throughout the ship every night and all to a high standard You won t be disappointed
Susanna Glowsky
6730 reviews
N/A
1 year ago
I would like to say that we were very disappointed
I would like to say that we were very happy with Princess cruises until having to deal with the customer service individuals as well as a supervisor Na Ed Ruth she was rude sounded like she was busy doing other things I had called regarding my cruise as I had originally booked in October for a September 2020 sailing Then in November there was a special offer of a discount due to Black Friday I specifically asked the customer service person that if I switched the promotion what I have would remain she said yes the change would give me the discounted amount along with my current promotiona I was extremely dumbfounded when I had a travel agent look at my itinerary saying those original promotions weren t there I immediately called Princess customer service and they were so rude Sabrina who spoke over me the entire time I m sure she heard nothing I said and then calling the following day where Ruth who is a supervisor sounding like she was busy doing something else condescending and nasty I am so disappointed I will be cancelling this trip and the other 3 we had planned
DP
6730 reviews
N/A
1 year ago
Efficient cruise-line
Great company found princess very efficient and well organised service Wouldnt hesitate to go with them again Five stars for their service and staff
Michael Adams
6730 reviews
N/A
1 year ago
I have sailed with Princess 9 times
I have sailed with Princess 9 times and had 9 wonderful cruises I also sailed with a other cruise line that did not meet the standard that Princess gave Have now booked again with Princess
Kath Hawksworth
6730 reviews
N/A
1 year ago
The medallion app is useless
The medallion app is useless This is so stressful its already taking the shine off the holiday Princess promise a good experience they have already failed miserably
riley marsh
6730 reviews
N/A
1 year ago
Despite the negative reviews i see on
Despite the negative reviews i see on here for pricesscruises I had a very fun enjoyable cruise this summer with them Service was excellent and food was delicious
Julie Workman
6730 reviews
N/A
1 year ago
Fantastic staycation
Just got back from a 4 day cruise from Southampton it was a staycation cruise but wow eas gorgeous First cruise I ever done so I thought be a good way to try it was definitely not disappointed Cabin was lovely I was surprised how quiet it was didn t hear anyone one else at all while sleeping food was plentiful And great Had drink pscksge so all included could not ask for more The only thing I would say was I don t no if it would be so great if ship was full As under hslf full when I went and still busy uptop when sunny Hopefully find out one day Loved it
Kyle Knight
6730 reviews
N/A
1 year ago
Amazing memories
I sailed with Princess Cruises many many years ago and it was one of the best times of my life It s sad to see recently that the COVID-19 pandemic has lowered its standing Give this company a chance they ve been hit the biggest and I m sure one day they ll be back to their usual services