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Across the reviews, customers frequently praise the helpfulness, knowledge, and friendliness of Barratt Homes' staff, as well as the overall service and quality of the homes. Many also report positive experiences with smooth reservations and good aftercare. Conversely, a recurring theme is poor build quality, with numerous snagging issues, defects, and substandard workmanship. There are also consistent complaints about delays in possession, poor communication between departments, and issues with post-exchange support. Some negative experiences involve misleading sales practices and long delays for repairs.
- Helpful staff
- Excellent service
- Knowledgeable team
- Good aftercare
- Smooth reservation
- Poor build quality
- Snagging issues
- Expensive pricing
- Delays in possession
- Misleading sales
Last updated 1 month ago
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