Bathroombrands Reviews

Extended warranty not worth the paper it is written on

I would advise prospective buyers to avoid buying anything from this company because it does not recognise the warranty on the products they sell On the recommendation of the local bathroom shop owner I purchased a BB high pressure shower system as it was a top of the range and I was advised it would giver years of trouble free service Unfortunately the cassette developed a fault from the start I contacted the shop owner who arranged for a service engineer to attend the installation He discovered a fault with the cassette and rectified it I accepted the invitation from BB to extend the warranty beyond the standard 2 years but during the extended warranty period the cassette started to play up again Bathroom Brands Customer Service department was not interested in my complaint and offered every excuse under the sun to avoid sending an engineer to investigate Eventually they agreed to send an engineer provided I paid 150 upfront with no guarantee the cassette would be fixed The T C s I had to sign prior to BB agreeing to send a service engineer are ambiguous and parts of it were incomprehensible At no time was the BB Customer Service department interested in providing help or assistance or alternative solutions to the problem I am now left with a useless shower system and BB could not care less The BB Customer Service department are useless

It is a shame that I have had to give 1

It is a shame that I have had to give 1 star I am absolutely appalled at the level of customer service received from this company Our bathroom is less than 3 years old I reported an issue on the sink unit back in November and the matter has been going back and forth since then All our bathroom was replaced with Britton units sink bath taps etc all with 10 years warranty this warranty still showing on some retailers sites when it cant possibly be given as the unit was discontinued the year we bought it We are accused of causing water ingress on the unit draw but it can clearly be seen upon inspection that the paint lacquering is not as sufficient as the other items bought so yes it could be water ingress but not caused by us but a manufacturing issue or design fault Having asked to have said unit replaced and even giving detail of which retailers still have it for sale which would have resolved the issue I have been ignored Why if discontinued some stock isn t held back in case of any warrant-able items need returning amongst other questions none of these were replied an offer was made to refund 50 of the purchase of the unit this wont stretch far when the wall unit toilet unit and sink unit are all the same colour and would need changing I now need to research how to get trading standard consumer rights or the ombudsman involved

Will never use again

Will never use again Waited over 5 weeks for my order which should have arrived within 7 days

Awful after sales warranty support - buyer beware

The digital shower is a nice product - when it works However after sales is awful and the 5 year warranty is not worth the paper it s written on I ve got a 3 year old fully fitted electric digital bath shower fitted The processor unit has failed leaving me without any bath or shower facilities at home It took over a week to get a response from Crosswater Bathroom Brands despite me calling daily and promised daily to get a call the following day Now Crosswater Bathroom Brands has refused to honour their 5 year warranty They claim - that to get the 5 year warranty the product should have been registered online They claim that there was an extra additional leaflet in the box which stated this which there wasn t The wording used on their warranty is Unless otherwise stated all digital products have got a 5 year warranty and they are using the unless otherwise stated to get out of the warranty They have discontinued the product and are refusing to repair replace or even sell me a new digital processor making their own product obsolete and making a simple processor change into an entire bathroom refit Very weirdly when I pointed this out they recommended me a competitor company product as a replacement Mira I would advise to avoid - looking at the 1 star reviews on here mine isn t an isolated case - it seems that the company will do everything they can do avoid any warranty claims Stick to a more reputable company I know I will in future

Poor quality product and matching customer service

Purchased shower rose which broke within warranty period Contacted the company with all of the details of the original purchase including dates buyer however they claimed to have no record of the purchase and did not respect the warranty and said there was nothing they could do Poor quality product and matching client service Will never purchase anything from them again and would recommend avoiding I have read your feedback and it s not true what you wrote - you have been given the exact item the exact purchase date and the exact name of the retailer who ordered it from you - even the purchase order from the retailer - however from all of this provided info you still couldn t wouldn t identify the order on your side Which brings me back to the original point on poor quality product and poor customer service Have never experienced this before with any other purchase so think it s just an excuse not to refund replace and customers should beware No interest in owning anything else from you so won t take your offer of a discount and have already purchased quality Hurlingham replacement

Crosswater Burlington incorrect assembled product

Crosswater are selling Burlington design Claremont 1 4 turn hot tap that turn clockwise for on the wrong way When contacted on sales the lady said I had to purchase 20 00each the cold water valve and remove replace the hot water valve This I did not happy as I purchased 2 x hot taps for my En-suite I had already had to wait 5 weeks for the manufacture and paid 317 50 for 2 pairs of Claremont taps I contacted Crosswater again to explain they have assembled the wrong valve in the hot taps and i have been treated unfairly having to re-build their new hot tap with a new valve which is a cold water valve at my expense 40 00 for 2 A manager spoke to me and said it was a new model and that is how we sell them no one else has complained His quote is flawed this is not a new model as in 2019 I purchased the same 1 4 turn hot tap which came with the correct turning valve assembly I feel this company is fraudulently advertising these taps then using a poor excuse to make the customer pay more to modify their incorrect product What a poor example of a British company I want a refund for the 40 00 and for them to correct their mistake on the assembly of the wrong valve in this hot water tap Poor manager poorly trained poor company Beware of these scammers Today the 03 06 2024 I have been informed that the company are now looking into my poor experience the response is going to be interesting as their manager already stated that this is how we sell them go away

Avoid

Avoid no good the price avoid I have had problems from start to end I bought multiple items in in the Big Sale but we couldn t install the items in the 60 days cut out However they don t let you register until you have installed and that wasn t possible have they tried to get a plumber these days so no guarantee on 4Ks of items but after my call today I would think that if you had registered they would be woeful Avoid Avoid Avoid

Very dissapointed with the service

Very dissapointed with the service they said they would not cover breakage of handle on toilet said it came under wear and tear and when ordered new parts had to wait a week for delivery when they said it would be two days all this time without a proper flushing toilet I will never use this company again

Wooden Burlington seat

I replaced our wooden Burlington toilet which dissolved itself in some areas after only 4 months of almost no usage I can see here On Trustpilot that I am not the only one I equally got a very offensive customer service response where I was told it my fault assuming I have bleached it although I clearly have not The Burlington seat costs a fortune and should not be in the state I find it after just 4 months The customer services just a disgrace Very frustrating to say the least I agree with previous comments to strictly avoid Burlington going forward The warranty is not worth anything