Bellabathrooms Reviews

They don t give a weight description on the item I had to get in touch with customer services to find out

Said on the website that delivery would be 3 days which is why I selected the company However it took a week to arrive The packaging was crushed even though it was marked as fragile

I called and spoke to someone and they were exceptionally helpful in locating the product I was after and checking its availability I was told it was in stock and could be dispatched straight away As a result I cancelled an existing order with another supplier who could not fulfil and ordered with Bella Bathrooms However within 48 hours I was told this was going to be delayed and then eventually I was told it was going to be delayed for more than a month Frustratingly Bella Bathrooms was more expensive than the original supplier I had selected I would not have switched supplier had I realised it would take the same length of time as the original supplier to fulfil the order The Bella Bathrooms staff have always been polite helpful and responded quickly

Really disappointed with the final finish I was not expecting to see chip board just left exposed where it fits sits against a wall I have purchased much cheaper in the past a much better finish It was not cheap either

The product is lovely but delivery was disappointing I called the company to ask for the delivery driver to bring the product in What he arrived he totally refused I understand that it is an insurance issue but other delivery drivers saw my disability and helped

Not bad And decent items Decently priced But the communication on delivery and times needs work You have to monitor this yourself to ensure you will be in receipt of all the items If one is not in stock they do not send any other items to you if you have ordered multiple But I only found this out when I proactively called asking where my order was

Order process worked smoothly but then received a notification that one of the components was not available Bella would not send the parts that were available so had to cancel part of the order and incur a delivery charge for the part that was available

The products look good quality on inspection when arrived today everything is great below is the only reason I marked them down From initial confirmation of order received there was no update or contact for a week I had just sent my copy order to my work email to start chasing as had heard nothing when I got an email confirming delivery in 24-48 hours In the world of scams an update after initial order clearly setting out anticipated timeframe would have prevented the little anxious feeling I was starting to get when I ve paid a few hundred quid on line Would I use again definitely good products at sensible prices just improve the coms and it would be a 5 star review Update 21st February 2024Updated as Bella Bathrooms have responded below the purpose of the review process is to learn and improve your business if you feel obliged to defend every review then maybe you should opt out of the process Most mail order businesses keep their customers updated once the order has been placed this is different than estimated lead times at time of order Invite feedback listen and improve or don t the choice is urs

Hi I ordered 3 wastes for shower floors to be delivered They didn t arrive at the said date Instead of letting me know the problem I had to ring to ask about non delivery Eventually the order was found and then the items delivered without any further problems

ordered full shower room suites x 5 over 2 orders For what we paid the quality is excellent At this point it would be 5 stars 4 of the mixer bars should have been the same 2 were delivered larger diameter 2 smaller diameter no problem we thought so builder fitted them One of the larger mixer bars didn t have a control ring for the temperature safety stop Some weeks after reporting the issue we were sent a replacement bar as the control ring wasn t available but its the smaller one as the larger diameter bar is no longer available So we need to employ a plumber to swap the entire bar and neither the manufacturer nor Bella are prepared to pay for that Bella have refunded the cost of the bar but have you tried getting a plumber for 42 If there is going to be a time gap between delivery and installation I would recommend you check very closely that components have been assembled correctly and all parts are present at time of delivery