Terrible Dont waste your time
Went to their branch in sackville street for a meal with my wife Having been seated after a 20 minute wait which was fine as we were a little early the whole experience was a waste of time Having asked for the set menu I was told I could not have it as I dont eat meat and the menu was snatched out of my hand I had only asked for one of the 8 dishes not to be served as it was meat A little annoyed my wife and I decided to leave as the service had been poor The waitress came over and I explained we were leaving she did not even bother to ask why she just said she would call the manager The manager could not have cared less and just shrugged as we left I cannot believe that a so called above average restaurant employ a manager with no customer service skills - total joke I have eaten in this place several times before and standards have been slipping Its become a total joke and I would never set foot in the place again My advice to anyone thinking of going is not to bother as the staff are rude which at 50 a head is simply not good enough
Maximilian Boehme
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My experience at this resteraunt was
My experience at this resteraunt was absolutely terrible I found a peice of glass in my food and when they rerplaced it it gave me food poisening My husband kept dropping his phone and the people around did not care and just lauphed The amount of fish serves is not okay and the workers STINK like body oder do not come here
Danielle
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Absolutely horrible
Absolutely horrible i will never go back We dined in with a reservation at 5 15 paid our bill at 7 13 After 2 hours the back kitchen NEVER made my childrens meals age 5 and 6 While we were waiting on bill the childrens meals were finally finished Our only option at this point was to get them to go after my children waited for 2 hours The manager came by and i told him my children never got their meal He mumbled something and walked away never saw him again We spent over 200 and had to get 45 worth or our meal to go because it came after we were done I will never go here again
Ronnie Remo
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Terrible cook and forgot the fried rice
Went to Benihana Covent Garden We sat down waited almost 40 mins for the cook to start though we got there on time The cook either did not split the fried rice property or there was not enough fried rice for one of us which is terrible organisation He kept on dropping the spatula and his skills were almost non existant The missing fried rice came 4 minutes before we left so had to get a box to takeaway Do not pay extra to come here and eat for a terrible experience I had to ask them to remove the service charge
lucy brown
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Supporting transphobic harassment of
Supporting transphobic harassment of customers is never a good position to take Train your staff better and act like decent humans
Mike
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What a waste of money
What a waste of money A well rehearsed conveyer belt of cheap ingredients put together with no thought Watery tasteless soup and a small salad which was just a pile of iceberg lettuce Six prawns chopped into pieces served to four people A few fried onions and two slices of courgette randomly put on our empty plates It was all just about making money Very disappointed with the whole experience The meat course wasn t any better No flair no real commitment to the customers enjoyment They couldn t wait to clear up and move on
Rudina Lura
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Charlie is not only a chef but also an entertainer
We had a team dinner and Charlie was our Chef a great chef with a dope personality and he made it very special for us extraordinary and a lot of fun thanks Charlie He s not only a chef but also an entertainer Thank you - Innertec Limited team
Consumer
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Can t understand the negative reviews
Can t understand the negative reviews had an excellent experience Thought the menu look pricy and there are some very expensive items on there but we paid 170 for 3 people including the service charge Food was superb the starters that come included with most meals are delicious The presentation entertainment and skills from the chef were superb but not in an intrusive way if you are not interested Great experience Thank you Forgot to say my daughter just had tap water and they kept her topped up as though she was on an expensive wine Just great Covent Garden branch
