Bespokefireplaces Reviews

Bespoke Fireplaces Home - Bespoke Fireplaces

bespokefireplaces.co.uk
4.61
70 reviews
Excellent Rating
Based on 70 user experiences

Rated 4.61 out of 5 by 70 Happy Customers

84.3%
5.7%
2.9%
1.4%
5.7%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 70 reviews

Customers consistently report a flawless experience with Bespoke Fireplaces, citing outstanding product quality and exceptional service from knowledgeable staff. Delivery is reliably fast and packaging is secure, while after-sales support is praised as outstanding even for warranty repairs. The showroom is highlighted as excellent, offering helpful advice and a great selection. The few negative reviews focus solely on isolated delivery or minor product issues that were resolved professionally. Overall, the company is described as a class act that goes above and beyond.

What customers love
  • Excellent customer service
  • Fast delivery
  • Great product quality
  • Helpful staff
  • Outstanding after sales
Common concerns
  • Expensive pricing

Last updated 1 week ago

A

Delivery driver refused to put the item

Delivery driver refused to put the item outside the door dropped on sidemain road due to covid restrictions kerbside delivery only also the remote for my fireplace after few months screen gone black not working
J

Terrible experience

Terrible experience problems with the order problems with fitting no one seemed to know what they were doing and blamed each other Made a formal complaint
J

Mistaken Survey Request

I didn t buy a fireplace from anyone
C

Faulty Product

I bought a free standing electric fire one of theirs It failed to work within the 12 month warranty It was replaced straight away No problems However the new replacement has given up again within 12 months I have E Mail them twice and have filled out a fault form No response I must assume this is a common fault with this particular electric fire

About Bespokefireplaces

Bespoke Fireplaces Luxury marble stone fireplaces for your home or office

United States

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