Great service
Great product and service We bought the Costello Suite 640 HD and we re absolutely delighted with the look and quality of the fireplace and the electric fire
TJ Jones
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Excellent Customer Service
Recently got a fireplace delivered Beautiful fireplace and great service from the team Smooth from start to finish Would highly recommend
Vendy
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Excellent service from beginning to the
Purchased a fireplace from Bespoke and they made the hearth to fit our previous fireplace so no need to replace the flooring Initial problem with the delivery but soon rectified and the fireplace is beautiful We are so pleased with it Customer service was excellent problem resolved very quickly Would highly recommend this company Also brilliant fitting by Alan the finish was excellent Thank you all
David Ritchie
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Arrived well packaged and was a great
Excellent service from beginning to the end result Thanking all staff Will use this company again
Gwyn
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James was great
Arrived well packaged and was a great price Slight hum whilst it s on Logs look abit too fake but the crystals and stones are good
Victor waggett
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Top marks
Just wanted to say how happy I am with this company from the moment I called regarding a inset fire to delivery it has been faultless The delivery was exactly as planned the driver couldn t be more helpful insisting on carrying the fire to the fireplace very heavy box so well done to him Also high praise to Collin James there salesman for help and support all the way It s to easy nowadays to complain about service so it s only fair to praise a company when they get it right Well done Terry Stoke-on-Trent
Peter
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So happy
So happy Colin Matthew were so helpful Also made sure I didn t miss the summer sale discount as I nearly did amazing thank you Great experience from the start to the finish When I had to postpone the delivery few days before due to an extra work shift they kindly found more suitable date straight away Delivery timeslot texted day before a phone call with half an hour heads up from the team and fireplace brought inside and very safely packaged - and everyone was very polite along the way Fireplace looks amazing can t wait to have it fitted Thank you all for a wonderful straightforward experience
Diane
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A Class Act
Great product and delivery had an issue 2 years down the line initial response I was slightly dissapointed in however following a telephone call from the MD and a fantastic response I have to say they are a class act Brilliant
Ken Gunther
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Great show rooms very helpful
Great show rooms very helpful staff fitting was great very professional soo happy with our new fire would definitely recommend to friends one of my family has purchased a fire as well
SteG
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I contacted Bespoke Fireplaces because
I contacted Bespoke Fireplaces because our electric fire which we bought from a local supplier had stopped working The fire was out of warranty so I bought the parts required They arrived two days later they also sent me a link on how to swap the PCB I have just done it and the fireplace looks fantastic once again I cannot thank Bespoke enough They were very helpful and courteous on the phone I would highly recommend them
