Fireplace Reviews

Excellent service from start to finish

Excellent service from start to finish nothing to much trouble Thank you so much

Top Notch Product Service

Fantastic prices fantastic quality product and fantastic service It s rare these days to find a company this good my order was delivered by their own friendly driver just a few days after ordering and the aftersales service from Tilly was super quick and effective I can t recommend this company enough Well done Designer Fireplaces team

We are so pleased with the fireplace

We are so pleased with the fireplace Just installed it today and it looks amazing An extra thank you to the delivery man who lifted it into the garage and went through the insulation parts with me Mr Burnett

Purchased a custom size oak fire wow

Purchased a custom size oak fire surround the whole experience from the start was the best online shopping service I have come accross Their customer service is second to none delivery was excellent and the product wow over the moon It s a shame that there are not other companies that can give this kind of service out thereMany thanks to all Designer Fireplaces

Well from start to finish the most

Well from start to finish the most pleasurable online transaction I have Had Tilley was outstanding in every way possible the most relaxed easy going none forced sales attitude They are there to help you buy the fireplace fire of your choice and the fire place looks amazing A B C to install so thank you all at Designer Fireplaces for a wonderful online expensive Purchase Star Gold Treatment to all Customers Thanks Tilley

Service with a smile

A really great company to deal with Efficient in every sector from taking an initial enquiry to delivery of the fire surroind was all very professional and caring Thanks all for just having an un-complicated system that makes life for your customers far easier And the surround looks great aswell Keep up the good work

Definitely recommend Designer Fireplaces

Great service from beginning to end I ordered samples they arrived quickly my emails always answered very professionally Delivery of my fireplace was first class Personal friendly service at a time i could be in on the day they gave me

Oak fire surround

After ordering my fireplace the company got in touch to ask if a rebate was required This was something I hadn t known about They informed me that if I didn t know immediately it is something that could be done at the time of fitting Delivery was earlier than expected and the driver brought it in and let us inspect it and explain how to fit it Good communication throughout

Stylish fire surround

We loved the stylish look of the fire When it was delivered it didn t disappoint Great product from a very trustworthy supplier They gave us a timeframe for delivery and they managed to deliver well within that The fireplace was good quality with a set of detailed fitting instructions Their delivery driver pointed out that if we get stuck to ring the company for additional help and information Couldn t fault Designer Fireplaces First class service from ordering to delivery Very happy customers

First class product and service

The whole experience was first class Completely stress free with reassuring confidence when dealing with my enquiries I had precise requirements and every aspect was considered evaluated and confirmed in a timely manner Fitting was also stress free clean tidy and with a fully informed handover All the staff from sales to manufacture and fitting where knowledgeable of their product polite and courteous at all times Excellent product and service Thank you