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fireplace.co.uk
4.27
101 reviews
Great Rating
Based on 101 user experiences

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Rated 4.27 out of 5 by 101 Happy Customers

59.4%
19.8%
13.9%
2%
5%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 101 reviews

Customers consistently report high satisfaction with Designer Fireplaces, highlighting product quality, timely delivery, and helpful service. Many reviews praise the ease of ordering, accurate communication, and successful installations. A few recurring issues include occasional delivery mishandling and fixture challenges. The company’s responsiveness to problems and flexibility with custom requests are frequently noted. Most experiences are rated five stars, with strong recommendations overall.

What customers love
  • Great product quality
  • Helpful customer service
  • Easy ordering
  • Good communication
Common concerns
  • Expensive pricing
  • Fixing issues

Last updated 3 months ago

S

What a stunning fireplace

What a stunning fireplace Had to wait just over a month for delivery but that did have Christmas shutdown in that time But wow well worth the wait Absolutely beautiful Amazing finish and super quality Tilly was always quick to reply to any emails and enquiries and so helpful
M

Fast and efficient

Fast and efficient sorted the issue of not receiving the samples with no hassle and we love our chunk of wood
A

Very efficient service from receiving

Very efficient service from receiving samples to ordering and the delivery of the fireplace oak beam Fitting was straightforward using a laser level although I checked and rechecked my measurements Very pleased with the outcome
A

A happy cistomer

The mantel looks lovely and is exactly as I envisaged it Very clear instructions made diy installation straightforward Also delivered on time
J

Excellent service and advice from

Excellent service and advice from Tilly and it was ready to be delivered within just a week Very pleased with the whole thing and I consider good value considering the solid oak quality of the fireplace itself Only problem were the magnets needed to fix the outer frame to the fire were missing from the box but they forwarded on a spare set straight away Recommended
M

Oak to make a home

Buying three items in oak two of which are to bespoke sizes the team could not have been more positive and helpful The goods arrived at the time I was expecting without the excessive packaging some things are wrapped in Each one is excellent
R

Great Customer service

Designer fireplaces were quick to respond to any queries i had about the fire and the came within the timeframe they suggested Had a slight Mark on the boot of the surround replacement sent straight away Great service
N

First class service from start to

First class service from start to finish Tilly was very helpful throughout and the delivery guy was very helpful and accommodating The fireplace we ordered looked absolutely fabulous We would highly recommend Designer Fireplaces and would use again if the situation arose Thank you Tilly for all your help
D

Perfect fireplace

Found online but decided to ring in my order to a helpful and pleasant lady Personal contact for the delivery ensured that it was at a convenient time The fireplace was delivered on time by a lovely gentleman who brought it into the house for me Very pleased with the quality and it looks better than anticipated Unusually payment was at delivery which is how it should be Thank you
I

Very easy purchase leadtimes much

Very easy purchase leadtimes much shorter than advertised ordered Thursday delivered Monday mainly I think as they were delivering in our area already fireplace as described very happy with it I wasn t sure on the advised fixing method but I was proved wrong and they work great

About Fireplace

ELEGANT FIREPLACES FOR TRANSFORMING LIVING SPACES Choose the perfect fireplace to compliment your unique style whilst creating a relaxing and cosy athosphere,

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