Bespokefireplaces Reviews

Bespoke Fireplaces Home - Bespoke Fireplaces

bespokefireplaces.co.uk
4.61
70 reviews
Excellent Rating
Based on 70 user experiences

Rated 4.61 out of 5 by 70 Happy Customers

84.3%
5.7%
2.9%
1.4%
5.7%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 70 reviews

Customers consistently report a flawless experience with Bespoke Fireplaces, citing outstanding product quality and exceptional service from knowledgeable staff. Delivery is reliably fast and packaging is secure, while after-sales support is praised as outstanding even for warranty repairs. The showroom is highlighted as excellent, offering helpful advice and a great selection. The few negative reviews focus solely on isolated delivery or minor product issues that were resolved professionally. Overall, the company is described as a class act that goes above and beyond.

What customers love
  • Excellent customer service
  • Fast delivery
  • Great product quality
  • Helpful staff
  • Outstanding after sales
Common concerns
  • Expensive pricing

Last updated 1 week ago

J

Great service

Great product and service We bought the Costello Suite 640 HD and we re absolutely delighted with the look and quality of the fireplace and the electric fire
T

Excellent Customer Service

Recently got a fireplace delivered Beautiful fireplace and great service from the team Smooth from start to finish Would highly recommend
V

Excellent service from beginning to the

Purchased a fireplace from Bespoke and they made the hearth to fit our previous fireplace so no need to replace the flooring Initial problem with the delivery but soon rectified and the fireplace is beautiful We are so pleased with it Customer service was excellent problem resolved very quickly Would highly recommend this company Also brilliant fitting by Alan the finish was excellent Thank you all
D

Arrived well packaged and was a great

Excellent service from beginning to the end result Thanking all staff Will use this company again
G

James was great

Arrived well packaged and was a great price Slight hum whilst it s on Logs look abit too fake but the crystals and stones are good
V

Top marks

Just wanted to say how happy I am with this company from the moment I called regarding a inset fire to delivery it has been faultless The delivery was exactly as planned the driver couldn t be more helpful insisting on carrying the fire to the fireplace very heavy box so well done to him Also high praise to Collin James there salesman for help and support all the way It s to easy nowadays to complain about service so it s only fair to praise a company when they get it right Well done Terry Stoke-on-Trent
P

So happy

So happy Colin Matthew were so helpful Also made sure I didn t miss the summer sale discount as I nearly did amazing thank you Great experience from the start to the finish When I had to postpone the delivery few days before due to an extra work shift they kindly found more suitable date straight away Delivery timeslot texted day before a phone call with half an hour heads up from the team and fireplace brought inside and very safely packaged - and everyone was very polite along the way Fireplace looks amazing can t wait to have it fitted Thank you all for a wonderful straightforward experience
D

A Class Act

Great product and delivery had an issue 2 years down the line initial response I was slightly dissapointed in however following a telephone call from the MD and a fantastic response I have to say they are a class act Brilliant
K

Great show rooms very helpful

Great show rooms very helpful staff fitting was great very professional soo happy with our new fire would definitely recommend to friends one of my family has purchased a fire as well
S

I contacted Bespoke Fireplaces because

I contacted Bespoke Fireplaces because our electric fire which we bought from a local supplier had stopped working The fire was out of warranty so I bought the parts required They arrived two days later they also sent me a link on how to swap the PCB I have just done it and the fireplace looks fantastic once again I cannot thank Bespoke enough They were very helpful and courteous on the phone I would highly recommend them

About Bespokefireplaces

Bespoke Fireplaces Luxury marble stone fireplaces for your home or office

United States

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