Birdie Reviews

The Birdie all in one product is not yet fit for purpose We went live on 1st November and to remove it the following weekend due to it s deficiencies and the intransigence of Birdie They know it s weak Sage Care Planner and People Planner were all mentioned as a way of mitigating it s limitations During selection salesperson was elusive about references but we went ahead We realised just after the nick of time that the finance module was too limited Invoices can only be stored in Birdie using the Birdie numbering system starting at 1 If you are required to continue with your existing invoice numbers or a specific e-invoicing requirement forget it If you use planned mileage forget it You cannot add carers full addresses you have to store these elsewhere You cannot add multiple Next of Kin you cannot add multiple phone numbers for contacts unless you duplicate that contact or store elsewhere If the NoK pays bill details must be duplicated Every care visit must be confirmed manually System has no ability to block carers from working together You would need other systems to store all this information and preferences Ratesets are so complicated nobody at Birdie seems to understand them An addition of a single visit time can lead to a total deletion of all rates in the set and having to start from scratch Reporting gets updated once a day so if you need to export reports for your payroll you ll need to wait a day Good luck with staff reaction to that User interface Sometimes buttons are missing or off the screen or move about windows are set within windows that have no scroll bar so you have to use a wheelie mouse Few error messages mean you must search around to find why your form will not save Birdie s answer is to refresh your browser which leads to you losing your work Beware You can only assign 2 levels of access Carer and full admin Whole care plans and visits can be easily deleted Support is carried out through webchat by agents who are not allowed to call you or screen share If you have a question you will be sent a generic video It s a support model that may have been fit for a simple stable fully functional product but not this Requests that are important to customers are ignored The team kept telling me that there was a long-term popular request for carers to see in advance who they were working with on double-ups It s still not on the development schedule Back to my situation We carried out an invoice run using a rateset that Birdie fixed and it was still wrong We were approaching an invoice run deadline and I was losing confidence There was no escalation path so I emailed management That s when it went totally weird A few hours later we were invited to a meeting We turned up expecting to discuss our issues Birdie turned up with contract ammunition and were clear from the outset that they would not help and we should go elsewhere They kept referring to a free pre-contract period not even the salesperson who used this as an incentive would have thought this was a stick to beat us with I feared this was an excuse for Birdie to turn off the system They had no idea or concern of the damage this could cause to a small business The tone of this meeting made us feel sick and we told the Birdie team It made no difference Luckily our management team had been listening in on the call and had a similar level of nausea from the tone of the conversation After 48 hours and a monumental effort we de-risked our business by removing Birdie altogether The product is clearly not ready but my biggest issue is with the Birdie attitude With short term workarounds we were open to compromise Birdies preference was to leave us in the muck They didn t realise the damage this caused and are still asking me if I want to use the app priceless The product has been designed to demo well and these issues are hidden in demo mode For example if asked about custom invoice numbering the salesperson will show that you can manually add a number to an exported invoice Not much good when your customer or HMRC ask you to find said invoice 2 years from now If Birdie want to contact me they can use the webchat on my website

The family App is not fit for purpose It is not possible to see the rota of calls so no idea who is calling and when The care plan is not visible on the app I have used various care apps and this is easily the worst

I have access to my fathers care details through a care agency using the Birdie App but the Agency has had problems loading his medication and care observations I have the App on my phone but the reporting details vary day to day so I don t have full details of what care my father is receiving-very frustrating and also an area of risk for my father being looked after

Slow slow slow takes double the time to write enter care notes the tasks tick section thats laughable so slow its frustrating takes up valuable time carers don t have All its for is to save office staff time not good at all for carers rushed to death

The company only speak on the phone when they are selling the business there after they say maybe in two days time someone will contact you depending how busy they are What kind of customer care is this I have a contract and now the terms have changed and they are charging more money than was agreed I emailed support only to be told to wait for 2 days to speak to someone if they are available Hey Nomsa Hope you re well I m really sorry to hear you re unhappy with your billing The team best to manage your query is our lovely Customer Success Team as they are the ones who handle your contract I will pass your query on to them now to get back to you They aim to respond within 2 working days depending on the severity and the supporting information provided If you have any other queries unrelated to this please start a new conversation with us so our support team can get back to you as soon as possible LeviTeam birdie

I use this app as a HCA for a care agency it is good for recording activities while with clients but it s not very user friendly for us it drains the phone battery very quickly and has access to the phones system that you can t deny permission we were forced to download this app on our personal phones so for our choice of permission to be taken away is very wrong All our wages millage travel time is calculated by this app but the wage slip is very basic without any breakdown between different rates of pay which makes it very difficult to know if we ve been paid correctly All in all this app isn t user friendly and if I had the choice I d get rid of it

As a Dom Care business owner I feel compelled to share my experience with Birdie especially for those considering their system I also have friends in the industry who have encountered similar issues From a carer s perspective the app is excellent It s fast clean and logs everything efficiently kudos to the design team However from an owner manager coordinator viewpoint I strongly recommend considering Care Planner I regret not choosing them initially and am still contemplating the switch Birdie falls short in several critical areas 1 Admin System Settings Implementation The system feels like I m working for Birdie rather than having a contract with them For example adding a new staff member resulted in an error because they were already registered with another agency Support had to merge the profile causing delays This dependency on support for such tasks is frustrating and inefficient 2 Support Support is only available until 8 PM and their response times can be agonizingly slow There were instances where I waited for hours just to add a new staff member to the system It feels like they control whether a staff member can work for my company which is absurd 3 Communication They once had an emergency number that was turned off without notifying providers I discovered this when my staff couldn t get through Later I was told it was due to high call volumes yet they offer phone support to families using the app why If a family struggles with the app they should go through the provider not Birdie and leave phone support for emergencies Other issues include A staff member logged in and out of a visit by mistake and Birdie wouldn t allow us to correct it They insisted it was the carer s responsibility which is not reliable in our industry This can lead to missed visits and questions from LA NHS contract managers and CQC Problems with medication logging and other system functionalities A switch agency feature that rarely works due to access issues We ve had staff registered with multiple agencies but support claims they can only access one agency at a time which is nonsense Robotic chat support responses that rarely resolve issues Their tiered chat support system is ineffective as in my experience none seem capable of resolving critical problems After struggling for a call I finally spoke with my account manager and a senior manager on a teams call which was pointless They even suggested paying for phone support which I found outrageous Nevertheless I agreed due to necessity but it s evident that no one at Birdie has practical Dom Care experience which was also confirmed by my account manager Managing a service with over 200 clients is impossible with Birdie Ensure you have a backup system if you decide to use their system

Where can I start App is extremely unstable drains batteries like crazy it lags like something unheard of Google map integration is mediocre at best tech support If I can call them that they have one script we are sorry but it s nothing we can do The software itself was designed by people who only heard about care the total control regarding tasks it s something unbelievable They control what tasks you can add Medication section it is flawed beyond words and after pointing out a massive error I was told by the sleazy salesman that that won t be addressed for another year The device used was a Samsung s21 ultra on WiFi and this app managed to freeze that phone that a hard reset was required Seeing those 5 star reviews makes me believe that they should spend more money on developing this garbage instead of paying people to leave fake reviews Safe to say I deleted the Birdie App and I will never use it again

Spend hours adding 12hours 14hours shifts for 24hrs care After I have completed it I print them off then I got back on to Birdie within 10 minutes some shifts disappear makes no sense whats so ever I have to email these to clients and at times its so embarrassing because what I have sent is not matching to what they asked for because shifts disappear Sometimes after couple days night shifts disappear Its awful Reported this many many times they are doing nothing about this So stressful and makes my job 10 times longer Birdie customer service need to FIX UP

From a carer s point of view this app is awfull its incredibly slow the medications section is just dangerous you cant look back at old entrys to keep an eye on patient it drain the battery really badly u cant enter obs This app does not save time its quicker to write your notes