


British Airways | Book Flights, Holidays, City Breaks & Check In Online
Based on authentic user experiences
Ricky
6732 reviews
N/A
1 year ago
I would like to say thank you to the
I would like to say thank you to the cabin crew on flight BA007 flying to Tokyo First time flying with BA and I was worried at first as many said they have had bad experiences but I found the flight crew and experience for my first ever long haul flight spot on As someone who doesn t like flying hearing a BA pilot reply to another customer in the terminal that had wished him a safe journey that one thing he can guarantee was we will all have a safe journey put me at ease
Daniel Inniss
6732 reviews
N/A
1 year ago
Brilliant service
I was on flight BA281 on 31 03 2023 LHR-LAX the level of service received from the Head Flight Attendant James and his crew was exemplary they catered to me and my flight buddies need and were very welcoming and accommodating British Airways don t usually move me either way however on this flight the crew were amazing and if I could give more stars I would Ref P79 P
Mario Garcia
6732 reviews
N/A
1 year ago
Today I had the privilege of speaking
Today I had the privilege of speaking to British Airways Customer Service team and I have to say after my 82 year old mother being dumped and abused by Last Minute com when she need them you stepped up and treated her like a Queen with some of the best customer service skills ever Thank you pure class and excellence in customer service thank you
Alice Averina
6732 reviews
N/A
1 year ago
My flight was canceled
My flight was canceled but the customer support team handled the situation perfectly I can definitely recommend their service
Michael
6732 reviews
N/A
1 year ago
Outstanding customer support experience
We had booked a long distance flight but needed to cancel for medical reasons The person I talked with answered quickly was polite understanding quick and pleasant He organised a refund immediately which arrived a few days later This is exactly how it should work
Person
6732 reviews
N/A
1 year ago
Excellent airline
Excellent airline Don t seem to see why people hate this airline so much It s literally one of the best airlines out there no delays friendly cabin crew delicious food comfy seats plenty of leg room and smooth landings Highly recommend
Lianne Webber
6732 reviews
N/A
1 year ago
Just returned from a long haul to Perth
Just returned from a long haul to Perth Australia second leg of the trip from Singapore to Heathrow was absolutely amazing May have helped that the plane wasn t full so grabbed a row of three Always had brilliant flights with BA but this one was superb The cabin crew and the guy who was our steward was amazing They ve had lots of issues but I can t fault them on this long haul trip
Peter Munro
6732 reviews
N/A
1 year ago
Flying from London Heathrow to Istanbul
Flying from London Heathrow to Istanbul on 5th January 2023 Simon who was serving me in business class did an outstanding job For the first time in flying from childhood onwards I encountered a passenger being abusive to and swearing at the flight crew This is what excessive alcohol does to people Simon was very calm and asked the drunk passenger to speak to him in private He calmed the situation down and did a fantastic job Before that I had a sinking feeling that we would divert to the nearest airport and police would board the plane to arrest the passenger
Rowe
6732 reviews
N/A
1 year ago
Great Service
My partner and I had the most fantastic trip both to JFK and back to London The staff were efficient and helpful throughout even coming over to double check we had everything we needed Very grateful to all the hospitality and will definitely be using them again for our next trip
Indy
6732 reviews
N/A
1 year ago
Brilliant experience
Another brilliant flight with BA - easy everything - booking checking in boarding and best of all excellent on board service from lovely cabin crew A380 great to fly on Thanks BA excellent start to my holiday -