Britishairways Reviews

Brilliant service

I was on flight BA281 on 31 03 2023 LHR-LAX the level of service received from the Head Flight Attendant James and his crew was exemplary they catered to me and my flight buddies need and were very welcoming and accommodating British Airways don t usually move me either way however on this flight the crew were amazing and if I could give more stars I would Ref P79 P

Today I had the privilege of speaking

Today I had the privilege of speaking to British Airways Customer Service team and I have to say after my 82 year old mother being dumped and abused by Last Minute com when she need them you stepped up and treated her like a Queen with some of the best customer service skills ever Thank you pure class and excellence in customer service thank you

My flight was canceled

My flight was canceled but the customer support team handled the situation perfectly I can definitely recommend their service

Outstanding customer support experience

We had booked a long distance flight but needed to cancel for medical reasons The person I talked with answered quickly was polite understanding quick and pleasant He organised a refund immediately which arrived a few days later This is exactly how it should work

Excellent airline

Excellent airline Don t seem to see why people hate this airline so much It s literally one of the best airlines out there no delays friendly cabin crew delicious food comfy seats plenty of leg room and smooth landings Highly recommend

Just returned from a long haul to Perth

Just returned from a long haul to Perth Australia second leg of the trip from Singapore to Heathrow was absolutely amazing May have helped that the plane wasn t full so grabbed a row of three Always had brilliant flights with BA but this one was superb The cabin crew and the guy who was our steward was amazing They ve had lots of issues but I can t fault them on this long haul trip

Flying from London Heathrow to Istanbul

Flying from London Heathrow to Istanbul on 5th January 2023 Simon who was serving me in business class did an outstanding job For the first time in flying from childhood onwards I encountered a passenger being abusive to and swearing at the flight crew This is what excessive alcohol does to people Simon was very calm and asked the drunk passenger to speak to him in private He calmed the situation down and did a fantastic job Before that I had a sinking feeling that we would divert to the nearest airport and police would board the plane to arrest the passenger

Great Service

My partner and I had the most fantastic trip both to JFK and back to London The staff were efficient and helpful throughout even coming over to double check we had everything we needed Very grateful to all the hospitality and will definitely be using them again for our next trip

Brilliant experience

Another brilliant flight with BA - easy everything - booking checking in boarding and best of all excellent on board service from lovely cabin crew A380 great to fly on Thanks BA excellent start to my holiday -